About This Role
Dispatching involves scheduling job tasks for cranes and/or haul trucks based on customer requirements. This role is responsible for recording details on the daily schedule, including crane size, assigned operator, date, time, customer information, job location and description, special rigging needs, contact details, and invoicing information. It suits an experienced individual who can manage complex scheduling and coordination.
Responsibilities
- Receive incoming calls from external and internal customers
- Record the following on the Daily schedule:
- Crane size required for the job task
- Assigned Operator and/or Rigger for the job task
- Date and time requested to be on job site and estimated hours or days till completion of the task
- Customer's complete Company name that will be receiving the invoice (Division or Location)
- Direction to job location (including County and/or nearest town) and the description of the job task
- Special rigging that may be required (i.e. spreader bar, man basket, etc.)
- Contact's name and phone number(s)
- Invoicing information (i.e. Charge (Purchase Order), Check, Cash, Charge Card, etc.)
- Complete the job ticket with the following information:
- Date of the assigned job task
- Time the Operator and/or rigger is to be at location
- Crane size, this is the size of Crane that the Customer will be invoiced (Example: 60 ton, even though a 75 ton was used)
- Billing, enter the method that the Customer will be invoiced (ei. Charge (Purchase Order), Check, Cash, Charge Card, etc.)
- Customer, complete company name that will be receiving the invoice
- Contact, customer's name that will be on site
- Telephone, Customer's contact phone number and/or pager
- Weight, is the weight of the load that will be lifted
- Height is the vertical height that the load will be lifted
- Reach, the total horizontal distance the load will be lifted away from the crane
- Special rigging, any item that is not normally carried on the crane, such as spreader bar, man basket, slings, and/or special blocks
- Job description is the explanation of the job task that we will be performing
- Job location is the directions how to get to the actual job location
- Operator is the person assigned to perform the job task
- Estimated length of job is the best estimate that the Customer should provide us that it will take to complete the job task on his location
- Post job tickets in the break room for the following day's assignments
- Coordinate efforts with the person "On-Call" whenever the schedule is nearly full and/or if there are any concerns such as overlapping times for job assignments, manpower, equipment concerns, etc.
