Dispatcher

About This Role

The Dispatcher is responsible for the efficient, timely delivery and pick-up of blood and blood products. This involves directing workflow and overtime management, and ensuring driver productivity. The role also ensures that all collection locations operate on time and are well stocked with necessary supplies and equipment.

Responsibilities

• Monitor schedules, vehicles, dispatch drivers, and direct pickups or deliveries
• Coordinate drivers and operations to meet time parameters on all shipments, pickups, donor centers, and blood drives
• Assist mobile drivers as needed to ensure drive starts and breakdowns are completed on time
• Report vehicle and fleet equipment issues, communicating DVIRs, coordinating with mechanic shops and towing providers
• Ensure blood drive vehicles are operational, loaded, and ready to depart on time
• Monitor drivers’ departure and arrival time for blood drives and communicate all delays via email
• Manage safety compliance by ensuring accident forms are completed and reported in a timely manner
• Maintain and review driver records and documents including spreadsheets and ensuring their accuracy before submission
• Monitor and document employee activity to ensure compliance with policies and procedures
• Resolve customer service issues by partnering with internal departments to develop and implement a satisfactory solution
• Manage communications via dispatch base phone or email between the business unit and drivers
• Monitor and report on radio communications from the NYC Office of Emergency Management

Requirements

• High School Diploma or equivalent, some college coursework preferred
• Three years of experience in directing staff, office management or dispatcher is required
• Knowledge of DOT regulations (hours of service)
• Knowledge of computerized and mobile communication systems
• Basic Knowledge of Microsoft Office

About the Company

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.