About This Role
This Dispatcher role coordinates transportation operations, ensuring efficient and seamless delivery services. Serving as the communication hub for drivers, clients, and internal teams, the Dispatcher manages schedules, tracks freight, and ensures compliance with transportation regulations. The position contributes to a fast-paced logistics environment, optimizing route planning and enhancing customer satisfaction.
Responsibilities
- Coordinate and schedule vehicle dispatches using transportation management systems and vehicle dispatch software to optimize routes and delivery times
- Communicate effectively with drivers, customers, and internal teams via multi-line phone systems, ensuring clear and professional phone etiquette
- Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, ensure timely deliveries, and adjust routes as needed for efficiency
- Manage inbound and outbound freight documentation, data entry, and record keeping in compliance with DOT (Department of Transportation) regulations
- Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining positive relationships with clients
- Collaborate with supply chain and logistics teams to coordinate transportation planning, vehicle maintenance schedules, and fleet management activities
- Maintain accurate records of dispatch activities, vehicle logs, fuel usage, and incident reports using Oracle Transportation Management or similar transportation management systems
Requirements
- Proven experience in dispatching within road transportation operations or logistics environments
- Strong knowledge of transportation planning, freight management, and supply chain processes
- Familiarity with GIS, GPS tracking tools, transportation management systems (TMS), vehicle dispatch software, and fleet management platforms like SyteLine or Oracle Transportation Management
- Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced setting
- Exceptional communication skills—both verbal and written—and professional phone call management abilities
- Ability to analyze data for route optimization and problem-solving purposes
- Knowledge of DOT regulations related to vehicle operation, driver hours-of-service rules, and safety standards
- Proficiency in Microsoft Office Suite (Word, Excel) for data entry and reporting purposes
- Strong typing skills for quick data entry
- Experience with multi-line phone systems preferred
Benefits
- Dental insurance
- Health insurance
- Vision insurance
