About This Role
Overseeing and coordinating field services for specific lines of business is the core of this Dispatcher role. You will ensure the accurate, profitable, and timely fulfillment of customer commitments by effectively managing personnel and equipment to meet operational and budgetary goals. This position plays a critical role in optimizing efficiency and maintaining high standards of service delivery while fostering a collaborative and productive work environment.
Responsibilities
- Foster team morale and promote a collaborative work environment
- Provide coaching, implement disciplinary actions, and facilitate performance improvement initiatives
- Monitor and manage expenditures within assigned budgetary constraints
- Effectively communicate work priorities, including scheduling daily assignments
- Ensure compliance with Department of Transportation (DOT) regulations
- Maintain accurate inventory records for materials, products, and vehicles
- Uphold Occupational Safety and Health Administration (OSHA) compliance standards
- Ensure employees maintain and service equipment to meet safety standards
- Obtain and sign power permits as required
- Verify completed work against contract specifications and payment sheets
- Maintain and update Dispatch Log throughout the day
- Receive, record COD payments, and confirm transactions with customers
- Plan and coordinate routes for the following day's contracts
- Prepare Load Sheets and requisitions for materials
- Inspect truckloads for accuracy and safety before departure
- Supervise daily assignments and performance of Drivers, Installers and Helpers depending on office size and products/services offered
Requirements
- High school diploma or equivalent
- Previous experience in dispatching, logistics, or a related field is often required, ranging from one to several years depending on the complexity of the role
- Understanding of transportation and logistics operations, including familiarity with routes, scheduling, and vehicle operations
- Knowledge of DOT regulations and safety protocols
- Ability to make quick decisions and resolve issues that may arise during dispatch operations
- Critical thinking skills for assessing situations and implementing effective solutions
- Strong organizational and time management skills
- Strong attention to detail and accuracy in work
- Proficiency in MS Office (Word, Excel, Outlook) and document management software
- Excellent verbal and written communication skills
- Must be fluent in Spanish
