About This Role
Dispatching freight and supporting daily transportation and supply chain operations is the core of this role. The Dispatcher will communicate with various stakeholders to ensure shipments are scheduled, tracked, and documented accurately. This position requires strong organization, sound analysis skills, clear communication, and confidence in managing multiple priorities in a fast-paced environment.
Responsibilities
- Coordinate and monitor freight pickups, deliveries, and shipment schedules
- Communicate shipment updates, delays, and changes to drivers, carriers, customers, and internal departments
- Enter, verify, and maintain shipment and dispatch information using data entry systems
- Use transportation management systems and related tools to track loads and support dispatch operations
- Review shipment details and records for accuracy, identify discrepancies, and help resolve issues
- Support shipping and receiving activities, including preparing and reviewing relevant documentation
- Work with supply chain partners, including 3PL providers, to coordinate freight and maintain service expectations
- Handle incoming and outgoing calls using multi-line phone systems, demonstrating professional phone etiquette
- Maintain organized records and provide timely updates to support operational analysis and decision-making
- Learn and use applicable systems, which may include AS400 and SyteLine
Requirements
- Experience in dispatch, freight coordination, transportation, logistics, supply chain, or shipping and receiving is preferred
- Familiarity with transportation management systems, 3PL operations, AS400, or SyteLine is an asset; training may be provided
- Strong data entry and typing skills, with careful attention to accuracy
- Effective communication skills and professional phone etiquette
- Ability to manage a multi-line phone system and handle several tasks at once
- Good analysis skills, organization, and problem-solving ability
- A dependable, customer-focused approach and willingness to collaborate with drivers and cross-functional teams
Benefits