About This Role
Serving as a vital member of the Protective Services team at NASA Ames Research Center, the Dispatcher coordinates emergency and non-emergency communications, monitors security and life-safety systems, and supports first responders during critical incidents. As the first point of contact during emergencies, this role plays a key part in protecting people, facilities, and mission-critical operations. This position is ideal for someone who thrives in a fast-paced environment, can remain calm under pressure, and is committed to delivering exceptional service and support.
Responsibilities
- Receive, prioritize, and dispatch emergency and non-emergency calls for service
- Coordinate communications between security personnel, law enforcement, fire, emergency medical services, and other response agencies
- Operate emergency communication systems, including 911 emergency lines and Telecommunications Device for the Deaf (TDD) systems
- Monitor and relay critical information to emergency responders in a timely and accurate manner
- Maintain situational awareness during incidents and support incident response efforts through effective communication and coordination
- Continuously monitor security and life-safety systems, including: Fire and intrusion alarm systems, Access control systems, Closed-Circuit Television (CCTV) systems, Voice recording systems, Two-way radio networks, Criminal Justice Information System (CJIS) terminals, California Law Enforcement Telecommunications System (CLETS)
- Identify and respond appropriately to alarms, system alerts, and unusual activities
- Escalate incidents in accordance with established procedures and emergency response protocols
- Respond and remain available during declared emergencies and mission-critical events
- Participate in training, drills, and emergency preparedness exercises
- Assist with special projects and administrative assignments as needed
- Other duties as assigned
Requirements
- High school diploma or GED required
- Ability to obtain and maintain a DoD security clearance (not required to start)
- Ability to successfully complete and maintain the following certifications: POST Basic Dispatch Academy, California Law Enforcement Telecommunications System (CLETS), ICS-100, ICS-200, NIMS/IS-700, First Aid/CPR or BLS Certification, NFPA 1061 Public Safety Telecommunicator requirements, Applicable NFPA 1221 communications systems requirements
- Ability to work rotating shifts, nights, weekends, holidays, and overtime as needed to support operations
- Ability to report for duty during emergencies and remain operational during extended incidents
- Successfully pass background and drug screening
- Ability to remain calm, professional, and effective in stressful or emergency situations
