Dispatcher

About This Role

The Dispatcher coordinates chauffeurs, vehicles, reservations, and client needs in a fast-paced, real-time operations environment. This role involves proactively identifying and resolving issues before they affect customers, ensuring smooth transportation services.

Responsibilities

• Monitor and manage active transportation reservations throughout the shift
• Dispatch chauffeurs and vehicles according to scheduled assignments
• Monitor chauffeur arrival times and proactively address potential late arrivals or service disruptions
• Track vehicles using GPS and DTS fleet-management systems
• Maintain continuous communication with chauffeurs during active assignments
• Communicate professionally with clients regarding pickups, chauffeur status, schedule changes, and transportation needs
• Monitor airport arrivals and flight activity and respond appropriately to early, delayed, diverted, or canceled flights
• Review reservations and itineraries for accuracy and operational feasibility
• Coordinate same-day additions, changes, cancellations, and last-minute transportation requests
• Assist with chauffeur scheduling and assignment changes based on operational needs
• Coordinate with the Fleet Department regarding vehicle availability, maintenance issues, out-of-service vehicles, and substitutions
• Identify potential service failures and take appropriate action before they affect the customer
• Accurately document trip activity, client communication, chauffeur communication, and operational changes
• Assist chauffeurs with airport procedures, pickup locations, routing, and client instructions
• Monitor chauffeur and vehicle utilization to make efficient assignment decisions
• Complete required opening, closing, shift-change, and end-of-shift procedures
• Provide a thorough handoff of unresolved issues to the incoming Dispatcher or Manager on Duty
• Follow all DTS safety, customer-service, operational, and communication procedures

Requirements

• Previous dispatch, transportation, operations, or customer-service experience preferred
• Excellent organizational and multitasking skills
• Ability to remain calm and make sound decisions in a fast-paced environment
• Strong verbal and written communication skills
• Professional telephone and customer-service skills
• Strong attention to detail
• Ability to prioritize multiple active situations simultaneously
• Experience with GPS tracking, mapping, and navigation technology
• Strong computer skills and ability to learn multiple software platforms
• Ability to accurately document operational activity