Dispatcher

Job Summary

All Metals in Spartanburg, SC is seeking a reliable, detail‑oriented Dispatcher to serve as the primary point of contact for incoming calls, emails, and shipment coordination. This role is essential to keeping our logistics operations running smoothly, ensuring accurate communication between customers, drivers, and internal teams.

The ideal candidate stays calm under pressure, communicates clearly, and thrives in a fast‑paced environment where multitasking is key.

Shift Schedule

This is a 1st‑shift position, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM

All Metals offers a competitive and supportive benefits package, including:

• Health Insurance (medical, dental, vision)
• Paid Time Off and paid holidays
• Retirement Plan Options
• Career Growth Opportunities within operations and logistics (Upward Mobility)
• Stable Full‑Time Schedule with consistent hours
• Employee support and training programs

Strong potential for growth and upward mobility within the role.

Physical Requirements

Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Key Responsibilities

• Call & Email Intake — Receive, record, and manage all incoming communication with accuracy and professionalism.
• Customer Response Management — Provide fast, accurate responses to customer inquiries via phone and email.
• Driver & Truck Dispatching — Schedule and dispatch drivers to appropriate locations based on customer needs and load requirements.
• Route & Load Coordination — Determine the most efficient delivery routes and load assignments to support cost‑effective operations.
• Driver Communication — Ensure drivers are informed of customer hours, load details, and any special instructions.
• Log Monitoring — Monitor driver daily logs and maintain familiarity with DOT Hours of Service regulations.

Required Skills

Required Skills & Experience

• Strong Communication Skills — Ability to clearly relay information between customers, drivers, and internal teams.
• Calm Under Pressure — Maintains professionalism during stressful or time‑sensitive situations.
• Multitasking Ability — Capable of handling multiple calls, emails, and dispatch tasks simultaneously.
• Independent Decision‑Making — Takes appropriate action with minimal supervision.
• Attention to Detail — Ensures all information is recorded and shared accurately.
• DOT HOS Knowledge — Familiarity with federal Hours of Service regulations is preferred.
• Experience with McLeod is preferred.
• DOT compliance experience is preferred.