About This Role
This role is for a Logistics Specialist responsible for receiving customer orders for aggregate and other products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. It requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues.
Responsibilities
- Receive customer orders and assist customers in identifying products needed for specific end uses
- Accurately enter orders into the Trux Dispatch Platform
- Work with the Sales Service Center to obtain project information and pricing, as necessary
- Coordinate project scheduling to meet project demand with truck capacity
- Review daily order entry for completeness and accuracy for each product facility
- Ensure the facility can meet customer needs on time and make adjustments as necessary
- Work to minimize truck downtime issues
- Report immediately any delivery problems to service/sales representatives for quick resolution or mitigation
- Perform other duties as assigned
Requirements
- High School diploma or equivalent; some college preferred
- Experience in dispatching, customer relations, and construction/transportation
- Administrative or sales experience
- Ability to coordinate and prioritize timely product delivery according to schedule
- Ability to work at a fast pace
- Ability to communicate effectively with customers and haulers
- Solid knowledge of the asphalt, concrete, and construction materials business, including truck requirements and applicable transportation regulations
- Computer skills and knowledge of applications to record information and create reports, scheduling, and organizing trucking equipment efficiently and quickly
- Ability to read maps
- Ability to work independently and make decisions while providing excellent customer service by phone and in person
- Ability to recall detailed information
- Ability to handle multiple tasks concurrently
- Ability to work well under pressure
- Strong logistics, dispatch, and customer service skills
- Excellent interpersonal skills with the ability to effectively interact with all levels of the organization
- Ability to work in a stressful, fast-paced, deadline-oriented environment that requires thinking and acting quickly and creatively to resolve challenges
- Ability to work under general direction
- Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices
