Dispatcher

About This Role

Dispatching, data entry, and access/key control are the core tasks of this role, which supports the Facilities Engineering/Planning Design and Construction and Security departments. The dispatcher ensures a safe and comfortable environment for patients and staff by responding to calls and performing clerical activities.

Responsibilities

• Perform activities involved in the dispatching of personnel, assuring that the appropriate individual is dispatched to the problem location
• Reconcile conflicting assignments and justify decisions made to ensure timely response to trouble calls and to facilitate efficient departmental operations
• Answer trouble calls for assigned departments in a courteous and professional manner, identifying self and department at all times
• Route all routine and/or emergency work requests to the appropriate department/individual for resolution immediately upon receipt of call
• Dispatch personnel in response to telephone requests from internal customers using a two-way radio system
• When appropriate, contact the originator of the call to confirm the status of work request prior to the end of each shift
• Ensure that all unresolved work requests are forwarded to the next shift dispatcher and appropriate team’s “To Be Done” box to facilitate accurate follow up
• Monitor building control systems (i.e., Simplex Fire, Translogic, generators, oxygen, medical gases, Siemens and Security), for facilities
• When a situation arises, activate departmental response to alarm and/or trouble indications to facilitate timely responses to those alarms
• Initiate the departmental response plan associated with all building monitoring systems in accordance with the departmental policy and procedure manual
• Initiate Code Red, Code Green, Code Pink and Disaster Plan in accordance with specific instructions regarding Phase I, II, and III responding
• Assist with departmental communication functions to ensure that accurate and timely communication is facilitated and that the department is presented in a positive manner
• Interact with other hospital departments and intervene as a liaison for departments, assuring timely communications are facilitated and that the department is presented in a positive manner
• Assist departmental personnel with required communications (relaying messages, etc.), assuring accurate routing of messages in accordance with the time frames set forth by the department
• Complete the weekly staffing board in the control room at the end of the week for the following week, assuring that accurate information is utilized for the dispatching of personnel
• Monitor critical building areas, i.e., entrances, exits, outside areas, corridors, and patient areas, via the Security Camera System
• Utilize the system to identify security breaches or emergency situations
• When security breaches or questionable activity is observed, dispatch Security to the area and provide Security with as much visual information as possible
• Record each occurrence of activity reported to Security on the dispatch log
• Report on activity in specific areas via radio, as requested by Security in conjunction with emergency calls
• Ensure that the Security Camera System is used for official purposes only by authorized staff
• Report any unauthorized use to Supervision
• Maintain and monitor the key control system to insure the integrity of the system and the timely access to rooms by authorized hospital personnel
• Coordinate access control activities with other hospital departments and provide room access to authorized hospital personnel during all shifts
• Maintain documentation of room access/key logs for temporary access granted to hospital personnel
• Ensure adherence to the department policy and procedure for key control
• Coordinate access and key control activities, assuring room access is available as needed for emergencies
• Assist in arranging prior approval of department directors in accordance with the department policy and procedure, when appropriate
• Perform data entry and clerical activities in affiliation with maintenance management software program, and other software systems to ensure that accurate information is provided to department personnel on a timely basis
• Ensure that all work orders and time sheets to be entered and closed are complete as assigned, in order to provide accurate work order status information
• Document, maintain and monitor all pertinent interdepartmental work related information concerning management and staff, and report or route that information in a timely manner to the departments as assigned by supervision
• Update and monitor call log documentation to ensure adequate and precise information regarding trouble calls and action taken, and status of requests
• Continually seek education and training opportunities to enhance job-related skills
• Participate in ongoing education activities to develop, maintain, and enhance job skills and expertise
• When required, help fill parts orders, inventory storeroom and house-wide equipment, and receive inventory into CMMS system
• Help implement and maintain documentation methods and facilitate change in documentation methods as required to meet changing requirements
• Actively participate in improvement and operational improvement programs in both departments to promote gains in efficiency and improvement in the work environment

Requirements

• High School Diploma or equivalent
• One (1) year prior experience in an office setting
• Good written communication skills and telephone technique
• Ability to effectively interact on a daily basis with individuals on all organizational levels

Important Details

• Schedule: 40 hours weekly

About the Company

WH Wheeling Hospital Inc. operates the WH Security cost center.