Dispatcher

About This Role

Dispatching for a residential HVAC, plumbing, and electrical company involves managing customer inquiries, scheduling appointments, and supporting field technicians. This role suits an organized and empathetic individual who thrives in a structured yet relaxed office environment.

Responsibilities

• Answer incoming customer requests and inquiries in a professional and friendly manner
• Act as a liaison between customers, technicians, salespersons, and management
• Schedule service and routine maintenance appointments
• Maintain and update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop and maintain a knowledge base of evolving products and services that benefit customers
• Participate in in-house training on products and services needed by customers and office software required to fulfill this position
• Perform additional duties as assigned

Requirements

• Minimum of 1-year administrative or customer service experience in an office setting
• Knowledge in Microsoft Office
• Ability to easily cultivate strong rapport with customers and co-workers
• Find it rewarding to organize, prioritize, and manage time effectively to see a task through to completion
• Work well independently and with integrity in a structured yet relaxed environment
• Enjoy patiently, empathetically helping others
• Excellent written and verbal communication skills

Nice to have:

• Service Titan experience

Benefits

• Reliable, year-round work
• Weekly paychecks
• Paid time off and paid holidays
• Comprehensive medical, dental, and vision benefits
• Health savings account
• Flexible spending account
• Employee discounts
• Company-paid short-term life insurance
• Life insurance

Important Details

• Schedule: Monday - Friday 9 AM - 6 PM and Saturday - Sunday 8 AM - 5 PM (rotating weekends)

About the Company

Southern Home Services is a residential HVAC, plumbing, and electrical company that acquires, owns, and operates businesses around the United States. Dial Duron Service Co. is part of Southern Home Services.