About This Role
This role involves receiving incoming calls for police and emergency assistance, dispatching necessary units, and performing general support duties related to dispatch activities. The position requires cross-training in other non-sworn roles within the Police Department and is under the direction of the Dispatch Supervisor.
Responsibilities
- Answer emergency and non-emergency telephone lines at the Police Station
- Gather information from callers including nature, severity, location, and status of emergencies
- Assess need for response and dispatch services accordingly
- Provide pre-arrival medical instructions on medical emergency calls
- Assist Police Officers and first responders by relaying information regarding calls for service
- Dispatch all ambulances as required and requested
- Dispatch police units to all fire and ambulance calls within the city to assist
- Enter, maintain, update and research information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases
- Research and respond to inquiries from other law enforcement agencies and departments
- Dispatch Animal Control and Code Enforcement as requested
- Assign case numbers to officers over the radio
- Answer maintenance service emergencies on weekends and holidays
- Answer incoming phone calls, screen calls and route to appropriate person or office
- Be prepared to answer all incoming phone calls for the Fire Department upon request from that department
- Enter and respond to regional and broadcast messages
- Answer all emergency calls efficiently and effectively
- Maintain contact with all units on assignment, including status and location of police field units
- Enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information
- Enter and confirm warrants, pawn tickets, curfew violations, and criminal trespass warnings into appropriate computer systems
- Perform a variety of record keeping, filing, indexing, and other general clerical work
- Maintain a variety of logs relating to public safety and activities
- Print information for Officer’s reports
- Rest and inspect equipment as required
- Cross-train to perform other non-sworn duties as assigned
- Perform duties in support of other desks within the department
- Assist with training new employees
- Assist walk-in complaints, inquiries and requests
