Dispatch Supervisor

About This Role

This role involves leading a dispatch team to effectively implement transportation services for customers, ensuring all activities are accurately recorded in the company's transportation management system. The supervisor will oversee daily operations, manage routes, and maintain high levels of productivity and efficiency.

Responsibilities

• Lead a team of 4-5 dispatchers and over 25 drivers
• Supervise and coach a wide range of personalities
• Plan, organize routes, and prioritize orders to meet customer needs, maintain productivity and efficiency levels
• Work closely with operations teams to ensure KPIs are met
• Be responsible for the daily schedule, assign routes and equipment to drivers
• Prepare and send out daily reports and ensure information is accurate
• Be a problem solver with the ability to think fast with a solutions-based mindset
• Collaborate with the dispatch team, sales team, and customers to facilitate successful and on-time service of pick-ups and deliveries
• Communicate with drivers to meet deadlines and solve last-minute issues to achieve and maintain a high level of service with compliance of company's safety plan, policies, and procedures
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes
• Perform data entry to ensure information accuracy in the company's dispatch system
• Participate in leadership meetings and provide input and opinions
• Comply with all employment and health and safety policies and procedures as required
• Perform other duties as required

Requirements

• Minimum 2 years of supervisory experience in a fast-paced operations environment
• High school diploma
• Strong leadership skills with the ability to motivate, coach, and resolve conflicts
• Proven track record of holding drivers and direct reports accountable
• Experience supervising dispatchers and drivers
• Experience in a live dispatching environment
• Highly organized, quick thinker who can manage time-sensitive decisions in a fast-paced, performance-driven work environment
• Energetic person who delivers personalized service, works well with diverse personalities, values, and understands company-customer relationship is very important
• Able to work independently with minimal supervision
• Transportation industry experience required

Benefits

• Cohesive team and a positive, hard-working atmosphere
• Meaningful opportunities for career growth
• Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and core values