Director Workforce Training

About This Role

Leading the Human Service division's training portfolio is the core of this role, ensuring all initiatives align with strategic goals and respond to labor market demands and participant needs. This leader provides high-level operational oversight, including budget management, funding sustainability, and impact accountability. The Director cultivates team talent, drives operational excellence, and maximizes scalable outcomes through coaching the Tech Academy Coordinator and Instructional Designer. Additionally, this role spearheads the expansion of occupational tracks to deliver accessible, high-quality instruction, collaborating with internal teams and external stakeholders to co-design and strengthen industry-informed programming.

Responsibilities

• Lead the strategic development of a cohesive portfolio of digital skills, retail, and pre-apprenticeship and apprenticeship pathways with stackable credentials and clear routes to employment
• Standardize and oversee eligibility, enrollment, assessment, and credentialing processes across programs and ensure adherence to division-wide standards for quality and accessibility
• Direct the alignment of curricula to employer-validated competencies and, where applicable, to Registered Apprenticeship standards in partnership with Business Engagement
• Direct the instructional leadership framework to ensure consistent performance, professional growth, and quality standards across the Human Services training team
• Cultivate and manage relationships with employers, funders, partner agencies, and internal leaders to strengthen alignment and referrals
• Serve as the primary representative for the department on regional task forces, committees, and at community events, and use insights to inform and shape long-strategy
• Lead the strategic partnership with Business Engagement to secure employer validation of curricula and to establish work-based learning opportunities that enhance the training experience
• Lead the design, implementation, and evaluation of workforce training in collaboration with agency leadership
• Manage staff accountability and align teams with departmental objectives through individual goal setting and annual evaluations for all direct reports
• Spearhead continuous improvement and scalable solutions that align with organizational priorities and market demands
• Develop, monitor, and manage the department budget to maximize mission impact
• Identify and steward funding opportunities and prepare forecasts and reports
• Review contracts for feasibility and alignment with service goals and support implementation
• Ensure appropriate data collection, documentation, and reporting to internal and external entities, including data required for licensure and accreditation, serving as the primary point of contact for external audits related to training programs