About This Role
Leading the Human Service division's training portfolio is the core of this role, ensuring all initiatives align with strategic goals and respond to labor market demands and participant needs. This leader provides high-level operational oversight, including budget management, funding sustainability, and impact accountability. The Director cultivates team talent, drives operational excellence, and maximizes scalable outcomes through coaching the Tech Academy Coordinator and Instructional Designer. Additionally, this role spearheads the expansion of occupational tracks to deliver accessible, high-quality instruction, collaborating with internal teams and external stakeholders to co-design and strengthen industry-informed programming.
Responsibilities
- Lead the strategic development of a cohesive portfolio of digital skills, retail, and pre-apprenticeship and apprenticeship pathways with stackable credentials and clear routes to employment
- Standardize and oversee eligibility, enrollment, assessment, and credentialing processes across programs and ensure adherence to division-wide standards for quality and accessibility
- Direct the alignment of curricula to employer-validated competencies and, where applicable, to Registered Apprenticeship standards in partnership with Business Engagement
- Direct the instructional leadership framework to ensure consistent performance, professional growth, and quality standards across the Human Services training team
- Cultivate and manage relationships with employers, funders, partner agencies, and internal leaders to strengthen alignment and referrals
- Serve as the primary representative for the department on regional task forces, committees, and at community events, and use insights to inform and shape long-strategy
- Lead the strategic partnership with Business Engagement to secure employer validation of curricula and to establish work-based learning opportunities that enhance the training experience
- Lead the design, implementation, and evaluation of workforce training in collaboration with agency leadership
- Manage staff accountability and align teams with departmental objectives through individual goal setting and annual evaluations for all direct reports
- Spearhead continuous improvement and scalable solutions that align with organizational priorities and market demands
- Develop, monitor, and manage the department budget to maximize mission impact
- Identify and steward funding opportunities and prepare forecasts and reports
- Review contracts for feasibility and alignment with service goals and support implementation
- Ensure appropriate data collection, documentation, and reporting to internal and external entities, including data required for licensure and accreditation, serving as the primary point of contact for external audits related to training programs
- Establish key performance indicators and systems to evaluate satisfaction, outcomes, and program performance
- Implement a data collection and analysis framework to assess impact and address compliance challenges with partners
- Analyze data to identify trends, successes, and areas for improvement
- Maintain a current and up-to-date understanding of and comply with all company policies and procedures
- Contribute to short and long-term organizational planning and strategy as a member of the management team
Requirements
- Bachelor's degree in Business Management, Education, Teaching, Psychology, Rehabilitation Sciences, Social Work, Human Services, or other related field AND 4+ years of relevant experience OR Master's degree in Business Management, Education, Teaching, Psychology, Rehabilitation Sciences, Social Work, Human Services, or other related field AND 2+ years of relevant experience
- Progressive leadership and supervision in workforce development, training, higher education, or a closely related field
- Demonstrated experience in strategic planning, developing a division-wide program vision, and translating strategy into operational execution
- Demonstrated department-level fiscal responsibility, including managing an annual budget
- Valid driver's license, active insurance policy, and reliable transportation for local travel
- Completion of background checks assigned by Goodwill SWPA, including a National Criminal Background check, prior to their first day of employment
- Provision of current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment
Nice to have:
- Knowledge of WIOA, SNAP E&T/EARN; to align training requirements, pathway design, and performance outcomes across the human services portfolio
- Experience leading and integrating training operations across multiple sites or geographic regions
Important Details
- Schedule: Monday - Friday, 9 AM to 5 PM; occasional evenings or weekends may be required
- Travel: Occasional travel to program and partner sites may be required
About the Company
Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. It offers life-changing work on a mission-minded team of 1,000 people. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.
