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Remote
Full time
Adoption
Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking an accomplished Director of Training & Support to own the full post-sale enablement experience: world-class technical support + scalable customer education that accelerates time-to-value, drives adoption, and reduces churn. This role reports directly to the VP of Adoption.
You’ll lead Higharc’s Support and Training organization, owning the end-to-end post-sale experience that drives customer confidence, adoption, and long-term success. This includes scaling global technical support operations, designing high-impact onboarding and customer education programs, and building a modern learning ecosystem (on-demand, live, and certification-based) for both customers and internal teams. You’ll define the strategy, operating model, and KPIs for support and training, partner closely with Product and Engineering to turn customer feedback into product improvements, and ensure Higharc’s customers realize value faster as the platform evolves.
Expect to:
You’re an expert Support and Training leader who understands the need to focus on not just the training path, but the data collection and analysis that will help us scale our customers to be as self-sufficient as fast as possible.
You have:
A major plus if you also bring:
Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.
Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such as short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.
