About This Role
This role is responsible for designing, delivering, and governing L5's training and qualification programs for critical operations across commissioning, facilities management & operations, and project management & retrofit service lines. The Director will build a scalable, standards-based training platform that reduces operational risk, protects uptime, and meets the expectations of L5's hyperscale, enterprise, colocation, Neocloud/AI, and Edge clients. It is a highly cross-functional role, partnering closely with operations, safety, human resources and talent acquisition, commissioning, project delivery, and executive leadership.
Responsibilities
- Design and deliver training for the operation and maintenance of critical power, cooling, and building systems, including electrical distribution, UPS and battery systems, generators, chillers, and controls
- Build training around methods of procedure (MOPs), standard and emergency operating procedures (SOPs/EOPs), change management, and abnormal and emergency response
- Develop scenario-based drills and simulations that prepare teams to respond to alarms, failures, and incidents in live environments without risk to uptime
- Embed safety and compliance training, including electrical safety, lockout/tagout, work permitting, and site access protocols, into every operational program
- Provide role-specific training for commissioning and project management & retrofit teams, covering test procedures, integrated systems testing, and work in live or occupied facilities
- Establish tiered qualification pathways and competency standards for each critical operations role, from entry-level technician through site leadership
- Implement skills assessments, field sign-offs, and certification requirements that verify competence before personnel are authorized to perform critical work
- Align L5 training with client-specific requirements, site-specific procedures, and industry standards and certifications
- Maintain training records and audit-ready documentation to support client audits, safety reviews, and contractual obligations
- Build and lead a training team of instructors, curriculum developers, and site-based trainers scaled to L5
- Select and implement the learning management system (LMS) and training tools, including simulation, virtual, and hands-on training environments
- Create onboarding programs that bring new hires up to site-ready standards quickly and consistently
- Partner with talent acquisition on apprenticeships, school programs, and military transition pipelines to develop the next generation of critical operations talent
- Develop supervisors and site leaders in operational discipline, communication, and incident leadership
- Define a training strategy tied to L5
- Track and report training completion, qualification status, assessment results, and incident and near-miss trends to measure program effectiveness
