Director - Quality Management Systems and Improvement

About This Role

Driving the evolution of the company's Quality Management System (QMS) and fostering a culture of Zero Defects and continuous improvement is the core of this Director role. It involves leading process excellence and digitalization, leveraging expertise in quality systems, audits, Six Sigma, Lean, and statistical methodologies to influence cross-functional teams and deliver sustainable quality performance.

Responsibilities

• Develop and manage the concept, implementation, maintenance, review, and continuous improvement of the Quality Management System
• Define, deploy, improve, and digitalize quality management business processes as the Process Owner
• Establish and deploy business process requirements, including KPIs, reporting, data review, and analysis
• Conduct process assurance activities to ensure compliance with applicable regulatory requirements and industry standards
• Monitor process effectiveness and drive appropriate corrective and improvement actions
• Plan and conduct internal audits, prepare for and support certification and customer audits, and initiate and monitor corrective actions to ensure effective follow-up and closure of audit findings
• Establish, deploy, and maintain effective documentation management processes and systems to support quality and compliance requirements
• Plan, establish, review, and drive Next Level of Zero Defects (NLoZD) initiatives, activities, and related quality improvement projects
• Drive problem solving and continuous improvement using the Thinking 6 Sigma+Lean toolbox
• Apply structured methodologies to identify root causes, improve processes, and enhance quality performance
• Establish and apply statistical methods to ensure production process stability and capability
• Support quality methodologies including calibration, Measurement System Analysis (MSA/AMSA), and Design of Experiments (DOE)

Requirements

• Minimum 12+ years of relevant working experience, supported by extensive functional expertise and demonstrated capability in managing complex business challenges
• Possesses qualifications through relevant vocational training with extensive subject-specific qualifications, or a relevant 4+ year degree with additional subject-specific qualifications, or equivalent knowledge and skills acquired through other pathways
• Recognized as a subject matter expert with specialized depth and breadth of expertise within the relevant discipline or function
• Demonstrates the ability to interpret complex internal and external issues, recommend best practices, and develop effective solutions
• Independently solves complex problems, applying a broad perspective to address issues with cross-functional business impact
• Works independently with guidance required only in highly complex situations and serves as an advisor within the function or discipline