Director, Quality

About This Role

This Director of Quality role is a hands-on, operationally focused leadership position within Arrowhead Products, overseeing all Quality functions with a strong emphasis on factory-floor quality assurance. The role holder will also manage the Repairs & Overhauls (R&O) function, with a primary goal of completing and closing out the R&O business in an orderly and customer-safe manner.

Responsibilities

• Direct and stabilize the daily activities of the Quality Department, including Quality Engineers and Manager, Supervisors, Inspectors (incoming, in-process, final), Technicians, and the QMS Coordinator
• Drive zero-defect-based quality planning and inspection methodologies to reduce customer complaints, incoming material rejections, and process scrap
• Own the NCMR/MRB process: review, disposition support, and rework method decisions in coordination with Engineering and Operations
• Ensure customer quality expectations are clearly conveyed from specification through to the shop-floor technician level
• Function as chief spokesperson in the formal reporting, tracking, root cause analysis, and response to Customer and Subcontractor complaints; lead effective corrective actions and countermeasures
• Maintain Tier 1/Tier 2 working familiarity with AS9100 (Rev D) and related quality management systems as they relate to configuration management, quality planning, and in-process control (Customer, Subcontractor, and In-House); provide common-sense guidance on implementation and conformance
• Support audit readiness and interface with the Quality Compliance function (audits, AS9100 matters) as required during the transition
• Maintain the accuracy of systems governing the control of Company and Customer-furnished gauging, measurement fixturing, and measurement devices
• Maintain systems for selecting, approving, and rating the ongoing performance of subcontractors furnishing production products
• Represent Arrowhead in all quality-related matters with suppliers and within the Arrowhead Products / IMC/IMCI Aerospace Group
• Provide leadership and direction to the Test group, ensuring test operations remain stable, staffed, and compliant during the transition period
• Assume management oversight of the R&O (Repairs & Overhauls) function
• Drive the R&O business to completion and full close-out, including orderly wind-down of remaining orders, customer commitments, disposition of associated tooling/equipment, and transition of any retained activity

Requirements

• B.S. in an Engineering discipline
• Minimum of 10+ years in quality within a low-to-medium volume precision production manufacturing environment (machining and assembly of precision components), with the majority of that time spent in the factory running in-process, incoming, and final inspection operations and supplier quality