This leadership position ensures a top-tier shopping experience and maximizes tenant sales by maintaining a clean, safe, and aesthetically pleasing environment. The Director of Operations oversees all operational functions, projects, construction, and contracted services, leading the onsite maintenance, groundskeeping, and custodial teams.
Responsibilities
Develop a 5-year capital plan to maintain and enhance property assets and execute against projected capital plans
Oversee preventative maintenance of equipment and record keeping/related logs
Ensure property safety systems are up to code, maintained, and inspected
Conduct daily walk-throughs of the property to ensure physical assets are in the best possible operating condition, responding rapidly to any operational issues uncovered in property inspections
Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budgets
Manage property operating expenses within or below budget levels, effectively managing negative financial variances to overcome or minimize loss within the property operating budget
Conduct regular property inspections and assess the physical assets of the property, prioritizing capital projects to reflect critical needs and affordability
Manage the work process for both capital projects and ongoing services, including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
Manage relationships with third-party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
Co-manage construction activities with the corporate Development team
Maintain a safe environment through identification and elimination of any safety hazards to staff, tenants, and customers, including the administration of all training and regulatory programs (OSHA, ADA, EPA etc.)
Lead maintenance staff in work assignments and training, assisting in maintenance staff performance reviews
Ensure public safety, center security, and effective risk management
Read and interpret engineering drawings and schematic diagrams
Assist General Manager with maximizing margin of profit centers
Perform condition assessments (either personally or with the assistance of consultants) to develop basis for long-range capital plans and budgets
Ensure information contained within the capital database is accurate, current, and updated on a real-time basis as changes occur
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Complete timely review and processing of vendor invoices to ensure accurate services were provided prior to payment
Have knowledge of leases in order to determine financial responsibility of operational issues
Implement the energy plan communicated by the General Manager to minimize costs while maintaining a comfortable and safe shopping experience
Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary
Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary
Provide operations support as necessary for special events and holidays
Contribute to the preparation and annual update of the Center’s five-year strategic plan
Complete required weekly, monthly, and quarterly reports
Assist the General Manager in the management of the Comprehensive Emergency Management Plan, ensuring all personnel are trained to function as an Emergency Task Force in Crisis Management response
Oversee operations in a crisis situation, ensuring the safety and security of all customers, tenants, guests, and assets
Resolve escalated customer complaints
Work with security and local officials to plan and oversee a fire safety program
Establish strong relationships and frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
Requirements
Bachelor’s degree or equivalent experience
Minimum 5 years of prior operations, facilities, or property management experience
Working knowledge of maintenance and operational functions strongly preferred
Ability to read and understand blueprints, CAD drawings, and other schematics
Meets commitments and produces accurate work
Solution-oriented and results-driven
Basic to moderate computer skills (email, Excel, Word, online order systems etc.)
