This leadership role is responsible for leading all aspects of campus operations for a data center company, including safety, security, reliability, network environment, customer relations, critical environment, and P&L. The Director will strategize, manage, and operate multiple data center facilities, ensuring systems meet or exceed industry standards for critical maintenance and 100% uptime.
Responsibilities
Provide senior leadership to drive strategic vision for Aligned’s data centers, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety on a senior level
Manage campus operations of the 24x7 data center environment
Identify and implement critical metrics necessary to manage and monitor the performance of overall operations including capacity, availability, budget, and inventory
Oversee all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems
Meet established Service Level Agreements (SLAs)
Ensure that all work performed within the data center is done to high quality and without impact to any internal/external customers
Oversee requirements and delivery of services provided by Operations, Security, and Safety
Drive maximum potential of these functions to provide exceptional services to clients and employees
Oversee and support the level 5 commissioning, operations, and maintenance of all data center mission-critical infrastructure in order to achieve 100% availability
Manage data center facility expansion and consolidation
Manage, coach, and develop management team performing data center operations
Manage and lead vendor relationships to maintain day-to-day operations and strategic goals for data center Operations SLAs and deliverables
Work with current vendor stakeholders and partners to develop and deliver strategic plans
Oversee all data center vendor contracts, streamlining services required and optimizing overall costs
Work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented
Evaluate and mitigate risk on new and existing programs within data center program governance
Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Drive Aligned’s Sustainability Strategy and create a program to improve the efficiency of the data center operations
Engage in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Manage budgeting and forecasting, planning, deployment, incident and problem management, and change management
Maintain documentation and diagrams capturing all essential parameters of data center operations
Define policies, procedures, and standards related to performance, capacity, availability, continuity, and security
Create and deliver presentations to leadership team, company meetings, and conferences
Meet all customer service levels and power utilization efficiency commitments and take an active role in ongoing customer interaction
Participate in customer service review discussion and various ad-hoc meetings related to data center management issues
Manage customer service orders and remote hand requests
Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers
Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE)
Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns
Ensure inventory control programs/purchase parts and supplies are maintained
Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations
Operational Roles may also apply as necessary
Requirements
Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree
Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents
Ability to project and time manage effectively
Ability to develop operational standards, project tracking, and management documents
Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints
Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public
High level of commitment to customer service, whether co-workers or clients
In-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects
Ability to estimate cost of client installations and other assigned projects
Cost tracking for all projects
Knowledge of Purchase Order Requests process and invoice tracking
Develop appropriate RFP processes in addition to development of operating and capital budgets
Ability to analyze and solve problems involving several options with limited information
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences
Good organizational skills, attention to detail and an openness to new ideas and procedures
MSOffice applications (Excel, Outlook, Word, and PowerPoint)
Occasional travel will be required for training and meetings
Benefits
Health coverage: Medical, dental, and vision insurance
Health Savings Account (HSA) with employer contribution for eligible participants
Flexible Spending Accounts (FSA) offered for health and dependent care to increase tax savings
401(k) plan with company match
Paid Time Off and holiday pay
Company-sponsored insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
Wellness programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives
Important Details
Schedule: 24x7 data center environment
About the Company
Aligned Data Centers is a privately held data center company committed to driving positive change in the industry through continuous data center innovation, diversity and inclusion, and corporate sustainability. The company offers a comprehensive benefits package, a generous 401k match with immediate vesting, and free membership to Gympass.
