Director Operations

Requirements

• Bachelor's degree in nursing or related field
• Experience in healthcare, staffing, scheduling, timekeeping, or analytical tools and databases
• 8 years of experience leading and mentoring staff, managing performance, resolving conflict, and leading/managing change initiatives
• 8 years of experience in large, multi-functional health care or equivalent environment
• 2 years of experience with healthcare staffing in an acute care setting
• Ability to lead complex organizations through transition and change
• Ability to understand customer needs and deliver services based on the region to meet their needs
• Ability to conceptualize and implement new service delivery models based on the regional needs
• Ability to work in a multi-entity, highly matrix organization including hospitals and satellite facilities at the region and PH&S system level
• In-depth working knowledge of staffing and timekeeping processes and systems critical towards system-wide centralization and standardization efforts
• Ability to evaluate, develop, and manage employees in a way that motivates them to grow and be their best
• Ability to use independent, critical judgment in all aspects of matching skilled resources with needs
• Basic understanding of labor laws and state regulations related to staffing, advanced understanding of union contracts
• Excellent verbal and written communication skills, with particular skill in tactful, direct and sensitive communications
• Ability to effectively manage multiple priorities and meet deadlines while demonstrating positive interpersonal skills in interactions
• Ability to handle information with utmost confidentiality and discretion
• Ability to model professional and ethical conduct consistent with the Providence Health & Services mission, vision and values at all times
• Demonstrated advanced interpersonal skills, including the ability to develop and maintain positive relationships and build trust and credibility with staff and leadership
• Demonstrated performance management skills including performance development
• Ability to be available and responsible in a 24/7 operation
• Knowledge of health care environment, staffing, timekeeping, customer service management and human resource management practices
• Ability to identify and solve problems, think critically and creatively, make decisions and implement change and system improvements for long-term resolution
• Demonstrated negotiations and mediation skills
• Expert knowledge of Kronos staffing software system
• Ability to oversee and provide guidance to a large group of employees under the direction of the Executive Director, Operations PSJH Integrated Resource Center
• Demonstrated advanced knowledge and ability working with multiple software packages and spreadsheet software such as Excel, Power Point, etc.
• Ability to adapt to constantly changing ministry needs and staffing volume, while maintaining a positive attitude and excellent customer service skills
• Ability to develop collaborative effective working relationships with customers, Nursing and Allied throughout the Oregon region

Nice to have:

• Master's degree in nursing or related field
• PhD or DNP
• Clinical training or education and a current RN license
• Project Management Professional certification
• 5 years of direct care nurse experience in acute hospital setting and progressive leadership in a nurse leader role (supervisor, manager, director)
• 2 years of demonstrated experience with project management principles
• 2 years of demonstrated experience with current data analysis principles, methods, procedures, practices, tools and techniques

Benefits

• Integrated Resource Center Leadership
• Operational Excellence
• Strategic Workforce Impact
• Mission-Driven Service
• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Important Details

• Work format: hybrid, four days onsite and one day remote

About the Company

Providence's strength lies in Our Promise of “Know me, care for me, ease my way.” Its 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, it is serving more people, advancing best practices and continuing its more than 100-year tradition of serving the poor and vulnerable.

It starts with us.

At Providence, our strength begins with understanding.

Headquarters

Portland, OR

Open jobs

501

Website

providence.jobs