Director Operations

About This Role

Directing the operations of residential real estate properties is the core of this role, overseeing leasing, maintenance, and other service activities through subordinate supervisors. The Director of Operations will ensure an exceptional level of customer service and act as a person of authority for situations not covered in the Operating Manual.

Responsibilities

• Achieve the highest possible Net Operating Income through the implementation of effective cost control and revenue improvement programs
• Provide a full complement of high-quality staff through the implementation of effective recruitment, training, motivation, and development programs
• Develop yearly operating budgets and sales/marketing plans
• Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff
• Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts
• Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals
• Ensure compliance as necessary
• Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe, and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts
• Direct and manage daily property activities in such a manner as to win and maintain the respect and goodwill of all residents
• Maintain a consistent and strong customer service orientation
• Identify and implement creative programs to increase property value and to offer services to residents
• Participate in meetings as required
• Identify property goals and objectives
• Be responsive and receptive to needs, goals, and objectives
• Monitor property achievement of reporting deadlines
• Write as necessary and/or monitor writing of monthly reports
• Assist with the development of yearly financial budgets
• Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations
• Complete and analyze market studies assigned by Supervisor
• Recommend and implement strategies based on results and assumptions
• Monitor and ensure property compliance with operational/marketing policies and procedures
• Recommend changes as appropriate
• Train, direct, and supervise employees in all daily computer functions
• Be responsible for validation of all input and reporting requirements

Requirements