Directing the operations of Aligned’s datacenters is the core of this senior leadership role, ensuring strategic vision and 24x7 availability. This position suits an experienced leader who can manage critical facilities, drive sustainability, and oversee comprehensive datacenter functions from security to service delivery.
Responsibilities
Provide senior leadership to drive strategic vision for Aligned’s datacenters, including Critical Facilities Operations, Preventative Maintenance, Commissioning, Infrastructure, Service Delivery, Security, Logistics, and Safety
Manage Campus operations of the 24x7 Datacenter environment
Identify and implement critical metrics necessary to manage and monitor the performance of overall operations including, but not limited to, capacity, availability, budget, and inventory
Oversee all electrical and mechanical infrastructure such as UPS systems, generators, fire suppression systems, BMS, and HVAC systems
Meet established Service Level Agreements (SLAs)
Ensure that all work performed within the Datacenter is done to high quality and without impact to any internal/external customers
Oversee requirements and delivery of services provided by Operations, Security, and Safety
Drive maximum potential of these functions to provide exceptional services to clients and employees
Oversee and support the level 5 commissioning, operations, and maintenance of all Datacenter mission critical infrastructure in order to achieve 100% availability
Manage Datacenter facility expansion and consolidation
Manage, coach, and develop management team performing Datacenter operations
Manage and lead vendor relationship to maintain day to day operations and strategic goals for Datacenter Operations SLA’s and deliverables
Work with current vendor stakeholders and partners to develop and deliver strategic plans
Oversee all Datacenter vendor contracts, streamlining services required and optimizing overall costs
Work closely with all strategic supply chain vendors to ensure Aligned’s lean management strategies and continuous innovation and process improvement are fully implemented
Evaluate and mitigate risk on new and existing programs within datacenter program governance
Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery
Drive Aligned’s Sustainability Strategy and create a program to improve the efficiency of the Datacenter operations
Engage in improvement projects, which often requires reaching out to a variety of support teams and driving them from conception to completion
Manage budgeting and forecasting, planning, deployment, incident and problem management, change management
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Maintain documentation and diagrams capturing all essential parameters of Datacenter operations
Define policies, procedures, and standards related to performance, capacity, availability, continuity, and security
Create and deliver presentations to leadership team, company meetings, and conferences
Meet all customer service levels and power utilization efficiency commitments and take an active role in on-going customer interaction
Participate in customer service review discussion and various ad-hoc meetings related to Datacenter management issues
Manage customer service orders and remote hand requests
Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers
Ensure compliance with all safety procedures as well as utilization of personal protective equipment (PPE)
Respond quickly and appropriately to emergency situations (i.e., fire, evacuation, equipment failure etc.) and any customer concerns
Ensure inventory control programs/purchase parts and supplies are maintained
Ensure compliance with applicable codes, requisitions, government agencies and AE directives as relates to building and critical environment operations
Operational Roles may also apply as necessary
Requirements
Bachelor’s degree preferred with 10 years’ experience or minimum of 12-15 years of related experience in lieu of degree
Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents
Ability to project and time manage effectively
Ability to develop operational standards, project tracking, and management documents
Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints
Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public
High level of commitment to customer service, whether co-workers or clients
In-depth knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects
Ability to estimate cost of client installations and other assigned projects
Cost tracking for all projects
Knowledge of Purchase Order Requests process and invoice tracking
Develop appropriate RFP processes in addition to development of operating and capital budgets
Ability to analyze and solve problems involving several options with limited information
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences
Good organizational skills, attention to detail and an openness to new ideas and procedures
MSOffice applications, i.e., Excel, Outlook, Word, and PowerPoint
Important Details
Occasional travel will be required for training and meetings
