Director of Sales Operations & Training

About This Role

This leadership position guides sales training and provides operational support for the Human Health team, blending learning and development, sales enablement, and cross-functional coordination. The role aims to help employees ramp up quickly, strengthen performance, and maintain consistent execution across the sales organization. It suits a candidate with strong coaching ability, operational insight, and a data-informed approach to improving individual effectiveness and team results.

Responsibilities

• Lead onboarding programs for newly hired sales employees, delivering instruction on products, sales approaches, company practices, and key technologies needed for early success
• Support new team members through their ramp-up period by providing hands-on coaching, performance feedback, and structured guidance as they transition into full sales responsibilities
• Design and manage training initiatives that reinforce company culture, deepen product understanding, and strengthen consultative selling skills across the sales organization
• Evaluate training quality and business impact by reviewing performance trends, identifying knowledge gaps, and refining learning content or delivery methods when outcomes fall short of expectations
• Partner with sales leadership to analyze results, pinpoint development needs for individual team members, and create documented coaching plans that address targeted skill gaps
• Track the effectiveness of training programs through reporting, call review observations, and performance documentation to ensure learning efforts align with organizational goals
• Produce and maintain training materials such as guides, scripts, reference documents, and multimedia resources that support consistent messaging and execution
• Serve as a subject matter resource for sales systems and reporting tools, including dashboard creation, forecasting support, pipeline visibility, e-learning administration, and process documentation updates
• Collaborate with operations, warehouse, finance, and related teams to help resolve order, pricing, inventory, and customer support issues that affect sales execution and client experience
• Contribute to sales growth and team development by assisting with promotional materials, monitoring campaign results, participating in recruiting activities, and attending industry events as needed

Requirements

• Bachelor’s degree or a comparable combination of education and four to six years of relevant experience in sales training, sales operations, or a related field
• Proven ability to lead, coach, and motivate sales professionals in a performance-driven environment
• Strong verbal and written communication skills, with the ability to deliver effective presentations to both individuals and groups
• Experience working effectively across departments and building productive relationships with employees and leaders at multiple levels