Director of Quality

Good Shepherd Children & Family Services provides the highest quality foster care and treatment foster care, adoption, expectant parent counseling, maternity shelter, pregnancy services and advocacy. In response to the call of Jesus Christ, the Good Shepherd, to help those in need, we connect children with families and keep families connected.

Job Summary
Catholic Charities of St. Louis is hiring a Director of Quality to provide leadership and oversight for all service line Performance & Quality Improvement (PQI) activities. This role ensures strong quality systems, regulatory and accreditation compliance, effective data infrastructure, and a culture of continuous improvement across all programs/services and departments. This centralized role collaborates with program leadership, senior leaders, and Ministry Office to strengthen outcomes, standardize processes, and promote high-quality, safe, and mission-driven services.

Job Responsibilities

• Lead all PQI efforts, including implementation of the performance improvement plan and facilitation of data-driven evaluation with program and department leaders.
• Oversee accreditation readiness, licensure compliance, and adherence to regulatory and contractual performance standards.
• Maintain systems for qualitative and quantitative data collection, ensuring accurate monthly, quarterly, and annual reporting.
• Produce tailored performance reports for senior leaders, funders, and stakeholders; respond to ad-hoc data needs.
• Lead internal file audit and case record review processes, identify trends, and support corrective action planning.
• Support development and revision of policies and procedures related to quality, area of compliance, and accreditation.
• Facilitate and disseminate information related to PQI processes, documentation standards, confidentiality/privacy requirements, and regulatory expectations, including coordination of training and educational support as appropriate.
• Administer client and staff satisfaction surveys, analyze results, and guide action planning.
• Serve as HIPAA Privacy Officer (if applicable), overseeing privacy standards and record-request processes.
• Collaborate with grants, development, and research teams on evaluation and reporting needs.
• Support service-line-specific quality requirements (behavioral health, child welfare, senior services, homelessness services).
• Participate in organizational quality committees and act as liaison between Ministry Office and service-line leadership.
• Other duties as assigned.

Job Requirements

• Bachelor’s degree in a related field required; Master’s preferred, with 5+ years experience in quality improvement, compliance, or program evaluation.
• Demonstrated experience leading accreditation, regulatory compliance, and continuous improvement initiatives.
• Strong analytical ability with experience in data validation and reporting and use of electronic client record systems.
• Knowledge of regulatory standards (Joint Commission, HIPAA, state licensing, ASAM, Medicaid, HUD, 42 CFR Part 2).
• Experience developing and delivering staff training on quality, compliance, and documentation.

Good Shepherd Children & Family Services does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Good Shepherd Children & Family Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.

Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

Our Mission
To bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.

Connecting children with families and keeping families connected by providing pregnancy and parenting support, foster care programs, and adoption services.

Benefits
"Teach a youth about the way he should go; even when he is old he will not depart from it."

Proverbs 22:6