Director of Product, Tax Platform

About This Role

Directing the product strategy for a global tax platform is the core of this leadership role, managing a team of senior product managers. The role involves defining Agoda's approach to rapidly evolving global tax regulation and overseeing the multi-year transformation of the tax platform to meet future business needs. This is a high-visibility position within the FinTech leadership team, with frequent engagement with Agoda's and Booking Holdings' executives.

Responsibilities

• Own the vision, strategy, and roadmap for Agoda’s global tax platform, covering tax master data, tax determination, invoicing/e-invoicing, reconciliation, tax reporting, and indirect tax controls
• Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities
• Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group
• Make buy-vs-build decisions for tax engines, e-invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms
• Work closely with engineering leads to shape architecture, prioritize technical investments, and ensure the platform can operate reliably for the business’ scale
• Design and champion strong governance for tax configuration and change management
• Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership

Requirements

• 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent)
• Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
• Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements
• Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls
• Demonstrated ability to break down ambiguous, multi-year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk
• Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non-technical stakeholders, and to drive alignment across diverse teams
• Comfortable working from the Bangkok office (hybrid model) and collaborating with globally distributed teams