About This Role
Directing product and customer experience strategy for a portfolio of data- and AI-powered product experiences is the core of this role. The Director of Product Management owns product roadmaps, drives discovery, and partners with engineering, data science, and go-to-market teams to deliver solutions that create measurable commercial value for mid-market and enterprise customers. This role serves as the voice of the customer in platform planning and ensures customer needs are translated into intuitive, scalable, and trusted product experiences.
Responsibilities
- Own the end-to-end customer experience roadmap across a portfolio of data and AI-powered products, from onboarding through adoption, retention, and expansion
- Define and communicate experience principles that translate complex data and AI capabilities into intuitive, high-value product experiences for mid-market and enterprise customers
- Serve as the primary customer advocate in platform planning, identifying experience gaps and translating them into clear product and platform requirements
- Drive continuous customer discovery across buyers, end users, technical stakeholders, and economic decision-makers to inform roadmap priorities
- Lead experience reviews and influence executive, platform, and GTM stakeholders to align on product direction and customer impact
- Define how AI and agentic capabilities are surfaced within the product, ensuring explainability, trust, transparency, and compliance with legal and privacy requirements
- Partner with Go-To-Market, Sales, and Customer Success teams to ensure product experiences support commercial goals, onboarding success, and retention
- Directly manage and develop a team of Product Managers, setting expectations, coaching performance, and fostering strong discovery and delivery practices
- Establish success metrics tied to customer adoption, engagement, retention, onboarding effectiveness, and AI experience quality
- Perform other miscellaneous duties as assigned by management
Requirements
- Strong knowledge of product management practices, customer discovery, and experience design for complex B2B data and AI products
- Ability to translate customer needs into clear, actionable product and platform requirements
- Skilled at influencing cross-functional stakeholders without direct authority
- Proven people leadership skills, including coaching, mentoring, and talent development
- Excellent written and verbal communication skills, with the ability to engage both technical teams and executive leadership
- Working knowledge of AI-powered product experiences, data platforms, and B2B data workflows
- Bachelor’s Degree required; advanced degree preferred
- 10+ years of experience in Product Management, including at least 3 years at the Director level leading customer-facing product experiences across a product portfolio
