About This Role
Directing product management for Klaviyo's messaging platforms is the core of this role, focusing on shared infrastructure for all channels, with deep ownership of email, push, and in-app messaging. This position suits a leader with extensive experience in scaling messaging platforms and a strong technical background in mobile ecosystems, who can drive innovation and scalability while inspiring cross-functional teams.
Responsibilities
- Lead shared infrastructure for all channels, with deep ownership of email, push, and in-app messaging
- Advance robust, global infrastructure and manage the full product lifecycle, focusing on mobile ecosystems (iOS, Android, and SDKs)
- Own the strategic roadmap and collaborate across engineering, design, and marketing to deliver impactful customer solutions
- Influence how top brands communicate at scale within a fast-growing company
- Work with industry leaders to foster a culture of innovation and excellence aligned with Klaviyo’s values
- Define, develop, and execute a strategic roadmap for Klaviyo's messaging platforms to enhance their scalability and performance across multiple channels
- Lead cross-functional teams to innovate and implement new features in mobile ecosystems, increasing the value proposition for iOS and Android
- Drive the end-to-end product lifecycle management, from ideation through delivery, ensuring product offerings meet high-quality standards and align with customer expectations
- Establish key performance metrics for the channel infrastructure and use data-driven insights to make informed decisions that propel performance improvements
- Cultivate relationships with major platform partners and stakeholders to strengthen Klaviyo's market position and enhance collaborative innovation
- Manage a team of talented product managers, providing mentorship and guidance to develop their skills and align their work with Klaviyo's strategic goals
- Continuously assess market trends and consumer feedback to identify opportunities for new channel features or enhancements
- Enhance communication processes to better coordinate and unify efforts across Klaviyo's global teams, ensuring the seamless integration of channel and mobile functionalities
- Champion an agile development approach to bring flexibility and adaptability to product development processes
- Facilitate feedback loops with customers to ensure product developments resonate with end-user needs
- Implement rigorous testing methodologies to ensure product reliabilities, such that each channel release is dependable and meets enterprise-grade standards
- Advocate for a customer-centric approach in all development initiatives, ensuring that channels deliver personalized and impactful experiences that resonate with clients' audiences
