Director of Operations - Remote

About This Role

This leadership position is accountable for the daily operations of Blacksmith Agency, a remote agency that builds websites and runs paid and organic programs for US clients. The Director of Operations will oversee sales, recruiting, delivery, and marketing departments, taking on responsibilities currently handled by the founder. This is an integrator role, where the director makes the founder's vision a reality by managing department leads and ensuring the business achieves its goals.

Responsibilities

• Manage four department leads, including their performance numbers, development, reviews, and difficult personnel decisions
• Oversee the weekly rhythm, quarterly priorities, and resolve conflicts when priorities collide
• Be accountable for profit, measured by attainment rather than activity
• Handle commercial conversations, including client contracts, redlines, and vendor terms
• Develop strong operators into effective leaders, providing coaching where needed
• Make decisions that currently await the founder, ensuring timely resolution

Requirements

• Experience with more than one function reporting to you, where you owned their numbers, hiring, and performance management decisions for leaders
• Track record of joining a company at one size and contributing to its growth to three or four times bigger (e.g., from 40 to 140 people)
• Personally carried a profit number (margin, not revenue or budget)
• Real negotiation experience on contracts and with people
• Excellent communication skills, particularly in being clear with leaders and the founder about current realities

Nice to have:

• Experience with the EOS framework

Please do not apply if:

• Nobody has ever reported to you, or you have never owned someone's review or had to performance-manage a leader
• You have only ever led inside one function
• The company you point to for growth was already large when you arrived
• What you want is the visionary seat

Application Process

• Complete a 30-minute screen with our recruiter
• First round interview with the founder
• Final interview
• Complete a short 6-minute Predictive Index assessment using the same email address throughout
• No cover letter required

About the Company

Blacksmith Agency is a remote agency that builds websites and runs paid and organic programs for US clients.