About This Role
This role involves leading and inspiring all operational departments within a hotel, ensuring seamless daily operations while continuously improving efficiency and service quality. It suits a candidate with strong senior hotel operations experience, ideally in a 5-star lifestyle hotel setting with a food and beverage background.
Responsibilities
- Lead and inspire all operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Security
- Ensure seamless day-to-day operations while continuously identifying opportunities to enhance efficiency, service quality and keeping the KROMO Story alive
- Champion guest satisfaction through feedback management, service recovery, and continuous improvement initiatives
- Drive financial performance through effective budgeting, forecasting, cost control, and revenue optimisation
- Develop, coach, and empower department leaders to build high-performing and engaged teams
- Partner closely with Sales, Marketing, Finance, and support functions to achieve business and commercial objectives
- Foster a culture that reflects the hotel's lifestyle brand, values, and guest experience standards
- Ensure compliance with safety regulations, operational policies, and brand standards
- Monitor and analyse operational performance, guest satisfaction metrics, and KPIs to drive results and accountability
- Lead special projects, operational innovations, and change initiatives that enhance both guest and team experiences
Requirements
- Strong experience in senior hotel operations, ideally in 5-star lifestyle Hotel with a food and beverage background being an advantage
- Solid knowledge of hotel operations departments
- Strong leadership and people development skills
- Experience in strategic planning, budgeting, forecasting, and financial management
- Familiar with hotel systems (PMS and operational tools)
- Strong communication skills and guest-focused mindset
- Fluent in English
- Flexibility to work shifts, weekends, and holidays
Nice to have:
- Degree in Hospitality Management, Business, or related field
- Thai language skills
About the Company
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company has an award-winning culture and has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
