About This Role
Directing the daily activities for operating, maintaining, and servicing the facility and its events is the core of this role. This position involves managing operations staff and coordinating with other departments to ensure smooth event execution and facility readiness.
Responsibilities
- Direct, supervise, and schedule all aspects of Operations, including Engineering/Maintenance, Building and Grounds, Cleaning/Custodial, IT, and Stagehands
- Coordinate Operations activities with other departments and event-related contractors to assure facility readiness and smooth operation of events
- Implement and update facility rules, regulations, policies, and procedures
- Provide clear, concise, and timely communication of directives to other departments
- Ensure that the Operations Department receives pertinent information for the most effective use of the facility and staffing
- Oversee maintenance of the Physical Plant, Theatrical Lighting, Sound, Audio Visual, and Stage Production equipment, and ensure safe operations of all systems
- Assist in the preparation of the Annual Operating Budget and recommend a capital budget for 1-year, 5-year, 10-year, and 20-year long-range repairs and improvements to the facility
- Authorize the requisition of equipment and supplies within budget guidelines
- Provide yearly inventory of all equipment
- Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed
- Develop a program to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures
- Investigate, analyze, and resolve operational problems and complaints
- Conduct periodic staff meetings to discuss procedures, problems, and policy changes
- Work closely with the General Manager in the preparation and negotiation of Service Agreements and Collective Bargaining Agreements
- Review contracts for compliance with events and/or government specifications and suitability for occupancy
- Negotiate with vendors, unions (if applicable), contractors, and/or service providers
- Develop and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations
- Act as liaison to public utility, environmental, and energy agencies
- Lead the facility in implementation of any energy saving guidelines
- Coordinate and oversee special projects, such as construction, remodeling, or expansion
- Plan and direct outside vendors/contractors' work to assure compliance with contracts and safety requirements
- Serve as MOD (Manager on Duty) as required with special focus on theater load-ins, performances, and load-outs
