This strategic leadership role is responsible for designing, implementing, and overseeing teams to demonstrate the company's vision and mission across the organization. The Director of Operations serves as a senior operational leader, responsible for the overall execution, performance, and strategic direction of operations at Chick-fil-A RedBird.
Responsibilities
Specialize in one or multiple areas of the business depending on experience, performance, and growth, including Front-of-House, Back-of-House, Guest Experience/Hospitality, Drive-Thru, Catering, Marketing, Sales and Brand Growth, or Training and Development
Establish systems that create consistency, improve efficiency, strengthen accountability, and enhance the overall guest and team member experience
Proactively identify opportunities, remove barriers, and develop sustainable processes that allow operational expectations to perform at the highest level
Continuously evaluate every operational decision through the lens of stewardship, effective management, guest experience, leadership development, and financial performance
Proactively identify congestion points, inefficient workflows, and service interruptions before they negatively impact the guest experience
Create and execute operational strategies that improve speed, accuracy, hospitality, and efficiency
Monitor throughput, deployment, labor, cleanliness, and guest experience in real time
Create alignment between departments while ensuring that every operational decision supports the restaurant's mission, vision, financial goals, and leadership culture
Partner closely with the Executive Director of Operations and other members of the leadership team to ensure the restaurant operates as one unified organization
Ensure that every team member and guest receives exceptional experiences through operational excellence, genuine hospitality, consistent leadership, and well-developed systems
Conduct daily operational walkthroughs to evaluate execution, identify opportunities, and coach leaders immediately
Build sustainable systems, develop future leaders, improve operational efficiency, maximize profitability, and create an environment where team members and guests consistently experience excellence
Spend significant time on the floor observing operations, coaching leaders, mentoring future directors, identifying operational opportunities, and ensuring Chick-fil-A standards are consistently executed
Recruit and identify exceptional talent with high leadership potential, then invest in their growth through individualized development plans, consistent coaching, weekly one-on-one meetings, and honest performance feedback
Build a strong leadership pipeline through accountability, succession planning, cross-training, Director development, leadership certification, and recognition of leadership excellence
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Be responsible for the care, maintenance, cleanliness, functionality, and longevity of all assets, furnishings, equipment, and guest-facing environments
Ensure all dining areas, guest restrooms, technology, service equipment, décor, and indoor and outdoor seating areas are maintained to company standards
Establish preventative maintenance systems, conduct routine inspections, document deficiencies, submit maintenance requests promptly, and ensure guest-facing areas consistently reflect the Chick-fil-A standard of excellence
Protect the restaurant’s financial health by managing labor, monitoring productivity, reducing overtime, controlling expenses, and minimizing operational waste
Improve Sales Per Labor Hour (SPLH), optimize team deployment and labor utilization, protect restaurant assets, and support profitable sales growth while maintaining an exceptional guest experience
Partner with Directors and executive leadership to uphold Chick-fil-A brand standards and ensure compliance with EcoSure, Health Department regulations, Chick-fil-A Pathway standards, sanitation requirements, and chemical and safety protocols
Maintain high standards of cleanliness and safety through daily inspections, routine operational audits, consistent coaching, and accountability across all areas
Maintain accurate records, complete required reports, monitor operational performance, and ensure timely completion of administrative responsibilities
Oversee scheduling, manage labor forecasts, review time punches, monitor overtime, and ensure accurate timekeeping and payroll submissions
Document coaching conversations, conduct performance reviews, track development plans, and maintain appropriate Team Member records
Monitor training completion, provide certification records, coordinate onboarding, and ensure Team Members complete required training and compliance courses
Ensure adherence to company policies, employment regulations, documentation requirements, and internal procedures
Review inventory reports, monitor controllable expenses, track waste, and support budgeting and financial performance analysis
Prepare leadership updates, communicate operational priorities, document action plans, and follow up on outstanding tasks and initiatives
Maintain accurate digital records, update operational checklists, manage required forms, and ensure reports and documentation are organized and accessible
Lead or participate in leadership meetings, establish goals, track progress, and coordinate execution of restaurant initiatives
Assist with vendor communications, service requests, maintenance documentation, equipment repairs, and follow-up on outstanding facility needs
Requirements
Three (3)+ years of leadership experience with demonstrated success leading and developing high-performing teams; OR, a Bachelor’s Degree in Business Management, Hospitality, or Restaurant/Food Service Management with one (1) year of experience
Proven ability to build, coach, and hold accountable department leaders to achieve operational excellence
Demonstrates strategic thinking with the ability to align daily operations with long-term vision and growth goals
Experience owning and driving key performance indicators (KPIs) including sales growth, labor management, food cost, and guest satisfaction
Strong business acumen with the ability to analyze reports, identify trends, and implement data-driven improvements
Demonstrates full ownership mentality—treats the business as their own and leads with stewardship
Proven track record of building systems, improving processes, and increasing efficiency in a fast-paced environment
Ability to lead through change while maintaining morale, clarity, and high standards
Skilled at conflict resolution, performance management, and courageous conversations
Strong ability to cast vision, inspire buy-in, and cultivate a culture aligned with Chick-fil-A’s values
Experience developing succession plans and identifying future leaders within the organization
Exceptional communication skills with the ability to influence at all levels of the organization
Maintains composure under pressure and makes sound, timely decisions that protect both people and performance
Demonstrates financial stewardship and accountability for departmental budgets and profitability
Passionate about creating remarkable guest experiences while building a healthy, high-performance culture
High school degree
Nice to have:
Previous Chick-fil-A, hospitality, or full-service restaurant experience
Additional education, certifications, or formal training in business, leadership, hospitality, or restaurant management
Benefits
Fun, team-oriented work environment
Reliable scheduling
Closed on Sundays, Thanksgiving Day, and Christmas Day
Learn first-hand from experienced colleagues and team members
Growth and development opportunities
Scholarship opportunities for college students
Health insurance
Dental insurance
Vision insurance
Employee discount
Paid training
Mileage reimbursement
Important Details
Schedule: 8 hour shift, 10 hour shift, weekend availability, Monday to Friday, on call, holidays, day shift, night shift, overtime
About the Company
Chick-fil-A is a restaurant that offers opportunities for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
