Director of Operations

About This Role

Leading the operations at a Chick-fil-A restaurant, this role drives operational excellence and delivers a remarkable guest experience. The Director of Operations is responsible for the actions of the team and the overall reputation of the business, playing a critical part in growing a business that is less than 3 years old while influencing team culture and directly impacting financial results.

Responsibilities

• Champion Chick-fil-A's mission and core values in all operations
• Foster a positive team culture focused on servant leadership
• Lead, coach, and develop Chick-fil-A Leaders and Team Members
• Ensure execution of Chick-fil-A standards in food safety and hospitality
• Analyze operational data to improve quality and profitability
• Oversee daily operations to drive efficiency and sustainability
• Lead hiring, onboarding, and performance management processes
• Develop training programs to enhance the operational skills of the team
• Develop team members and other leaders, building a leadership pipeline
• Provide coaching and accountability to team members at all levels
• Partner with the local Owner/Operator to set and achieve financial goals
• Monitor labor and food costs, and other key performance indicators
• Forecast staffing needs and manage scheduling for productivity
• Set the standard for exceptional customer service
• Respond to customer feedback with empathy and urgency
• Identify ways to continuously improve customer experience

Requirements

• Preferred Chick-fil-A leadership experience or 3-5 years in multi-unit/high-volume restaurant leadership
• Proven track record of developing teams and improving outcomes
• Passionate about servant leadership and developing others
• Strong business acumen and understanding of restaurant financials
• Excellent communication and interpersonal skills
• Self-driven: constantly takes initiative and solve problems
• Strong decision maker: analyzes how every decision impacts the business
• Detailed oriented and organized

Benefits

• Comprehensive health benefits with a $500 monthly contribution
• Free telehealth for you and your entire household
• Performance-based bonus opportunities up to $1,000/month
• Leadership development opportunities
• A values-driven work culture and meaningful career growth

About the Company

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. Working at a Chick-fil-A restaurant is an opportunity for teamwork and leadership development in a positive, people-focused environment.