About This Role
This leadership role involves overseeing and enhancing the daily operations of a growth-oriented product company. The Director will be responsible for strengthening systems, processes, and the team to support continued expansion across various operational functions, including inventory, fulfillment, and supply chain. This position is ideal for a leader who thrives on improving processes, developing teams, and building structure in an entrepreneurial setting.
Responsibilities
- Lead day-to-day operations across warehouse, inventory, fulfillment, processing, and related functions
- Manage and develop an experienced operations team while strengthening communication, accountability, cross-training, and performance
- Oversee the order-to-delivery process, including inventory availability, production coordination, fulfillment, and customer delivery timelines
- Improve forecasting, replenishment, purchasing, inventory control, and production-planning processes
- Manage relationships with suppliers, contract manufacturers, toll manufacturers, and other external production partners
- Monitor supplier and manufacturing-partner performance across quality, cost, capacity, lead times, delivery, and continuity of supply
- Oversee warehouse operations, material handling, shipping and receiving, quality-control processes, documentation, and traceability
- Lead operational projects and new initiatives from planning through implementation
- Coordinate sourcing, packaging, suppliers, manufacturing partners, schedules, and fulfillment requirements for new programs
- Support regulatory, quality, and technical documentation processes in a compliance-driven environment
- Develop and improve SOPs, KPIs, operating controls, reporting, and cross-functional processes
- Use ERP, accounting, inventory, and other business systems to improve operational visibility and decision-making
- Identify opportunities to use technology, automation, and AI to improve efficiency
- Oversee domestic and international shipping and other operational administrative processes
Requirements
- 8–12+ years of progressive experience in operations, manufacturing, supply chain, or a related discipline
- Meaningful people-management and team-development experience
- Experience managing both internal operations and outsourced or contract manufacturing strongly preferred
- Strong background in inventory management, purchasing, production planning, fulfillment, supplier management, and continuous improvement
- Experience in a quality-driven or regulated product environment is highly desirable
- Relevant industries may include food or ingredients, consumer products, pharmaceuticals, OTC products, specialty chemicals, packaging, supplements, personal care, or related manufacturing environments
