Directing the processes and activities of logistics operations is the core of this role, encompassing warehousing, order processing, inventory management, transportation, recycling, and repurposing programs. The Director provides leadership, develops operational goals, guides employee development, and ensures satisfactory relationships with internal and external customers, all while fostering a zero-waste culture.
Responsibilities
Direct, plan, and lead warehouse, transportation, salvage, recycling, and all other logistics-related operations
Track donation trends year over year and budget accordingly in partnership with the Senior Director of Retail Operations
Actively participate in and coordinate new and ongoing Donation Drive events and Donations pick-ups with community partners or customers
Work with the Marketing Department on Donation Acquisition Strategies
Work on initiatives to promote recycling and support the circular economy while reducing waste
Promote a spirit of empowerment for managers and supervisors
Hire, supervise, coach, train, evaluate, develop, and discipline staff
Drive execution of strategic priorities to yield measurable and sustainable results
Work in collaboration with leadership in developing and implementing business goals
Identify and implement business solutions to improve logistics operations (Transportation, Warehouse, Inventory Management)
Collaborate with leadership to develop and implement short- and long-range plans, including recommendations for capital expenditures (e.g., new equipment or vehicles)
Champion change management and ensure buy-in
Travel to locations within the LLGI territory
Oversee maintenance of fleet vehicles, forklifts, machinery, and equipment, scheduling proactively to not impact customer experience
Ensure records such as DOT driver files and driver documentation are maintained, analyze data, and develop and disseminate reports to all parties needing access
Ensure quality, delivery, budget, and environmental objectives are achieved
Supervise and review processing, salvage, and shipping/receiving operations and establish work schedules
Analyze and adjust vehicle and driver scheduling to ensure efficiency
Plan for and monitor stock control, storage, order processing, delivery, and dispatch of orders
Examine and schedule material for delivery or transfer to stores and outside vendors (salvage), according to priorities and material availability, organization standards, and scheduling
Analyze and plan for future capacity requirements
Serve as a liaison to customers, suppliers, and transport companies
Lead accreditation efforts related to transportation
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure compliance with all laws and regulations, including federal and state Departments of Transportation, GII/CARF standards, safety, and loss prevention policies and procedures
Ensure that the customer’s perspective is a driving force behind internal and external customer satisfaction
Seek to understand the customer’s circumstances, problems, expectations, and needs
Identify customer service issues, create and implement solutions
Build customer awareness around our mission
Enforce and model awareness of safety and loss prevention policies and practices
Ensure that safety standards are being followed
Identify opportunities and generate ideas to improve and streamline logistics operation objectives (warehouses, transportation, and Inventory Management)
Initiate action to monitor and coach managers concerning business goals
Partner with leadership and staff to identify, assess, create, and implement process improvements
Create, modify, and implement policies and procedures in alignment with business goals
Lead and embrace the mission, vision, and values of LLGI
Initiate action to accomplish objectives by being proactive
Seek to understand individual differences and values to build workplace relationships
Actively pursue personal development opportunities
Perform other duties as required or assigned
Requirements
Knowledge, skill, and mental development equivalent to a bachelor’s degree in business administration, operations management, or a related field
Five years of experience working in logistics (Warehouse, Transportation, Inventory Management), or operations experience or a combination of both (An equivalent combination of education and experience will be considered)
Three years of management experience in logistics or operations in a related field
Certification as a forklift operator or the ability to obtain certification within three months
Valid driver's license, safe driving record, proof of insurance, and reliable transportation
CPR/First Aid certification or ability to obtain certification within six months of employment
Commercial Driver's License (CDL) is required
Working knowledge of Microsoft Office products, including Word, PowerPoint, Google, and Excel
Ability to analyze the organization, recognize potential issues before they arise, and recommend appropriate solutions
Leadership, organizational, analytical, and problem-solving skills; understands statistical process control
Ability to convey information clearly through verbal and written communication
Strong interpersonal and negotiating skills
Experience with and knowledge of profit and loss statements and cost management accounting
High level of professionalism, integrity, business conduct, and ethical behavior
Interacts with people in a manner that enhances their dignity, privacy, and confidentiality
Works independently while fostering a strong team atmosphere
Ability to follow LLGI policies and procedures
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
Demonstrates professionalism
Demonstrates sensitivity and the ability to communicate with a diverse population
Embraces the mission, vision, and values of LLGI
Important Details
Supervises: Warehouse and Sustainability Manager, Truck Drivers, Logistics Supervisor
Physical Requirements
Physical stamina and strength to lift or carry up to 50 pounds
Ability to stand for long periods throughout each workday
Ability to push carts weighing a minimum of 150 pounds
Ability to use a pallet jack with loads ranging from 100 to 700 pounds
Ability to perform a combination of tasks such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects
Ability to reach by extending hand(s) or arm(s) in any direction
Visual acuity to work in an environment with changing and/or low light levels
Environmental Conditions
Light industrial warehouse environment
Subject to exposure to extreme heat and cold
Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
Tools and Equipment
Forklift, genie lift, pallet jack, stacker, scales, bale carts, 2-wheel dollies (hand truck), 4-wheel dollies (flat carts), 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, personal protective equipment, baler, lift tables, computer, photocopier, telephone, and other basic office equipment and/or basic tools of the assigned work station. Wheeled spring carts, wheeled deep carts, and wheeled Z-racks. Company vehicles.
Regular Contacts
LLGI Staff
Volunteers/Community Service Workers
Vendors/Suppliers
Transport Companies
General Public
Donors
Customers
Service Participants
About the Company
LLGI's mission is to provide people with the skills and resources to become self-sufficient through the power of work, with a vision to elevate people through work and be a leader in environmental sustainability. The company values Stewardship, Engagement, Respect, Visibility, and Elevation.
