Directing the financial strategy and operations for a luxury hotel is the core of this role. The Director of Finance develops and implements property-wide strategies to deliver services that meet or exceed brand expectations while maximizing return on investment. This position provides financial expertise for brand service strategies and initiatives, creating and executing business plans aligned with property and brand strategies, focusing on financial and accounting activities to achieve desirable financial results.
Responsibilities
Develop means to improve profit, including estimating cost and benefit and exploring new business opportunities
Analyze information, forecast sales against expenses, and create annual budget plans
Compile information, analyze and monitor actual sales against projected sales
Analyze differences between actual budget wages and forecasted wages for more efficient budget planning
Identify the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Think creatively and practically to develop, execute, and implement new business plans
Create the annual operating budget for the property
Provide analytical support during budget reviews to identify cost-saving and productivity opportunities for property managers
Implement a system of appropriate controls to manage business risks
Ensure a strong accounting and operational control environment to safeguard assets, improve operations, and profitability
Analyze financial data and market trends
Lead the development and implementation of a comprehensive annual business plan aligned with the company
Provide ongoing analytical support by monitoring the operating department
Produce accurate forecasts that enable operations to react to changes in the business
Utilize interpersonal and communication skills to lead, influence, and encourage others
Advocate sound financial/business decision-making
Demonstrate honesty and integrity; lead by example
Communicate strategic goals, focus, and owner priorities to subordinates clearly and precisely
Leverage strong functional leadership and communication skills to influence the executive team, the property's strategies, and to lead own team
Oversee internal, external, and regulatory audit processes
Provide excellent leadership by assigning team members and other department managers clear accountability backed by appropriate authority
Conduct annual performance appraisals with direct reports according to Standard Operating Procedures
Attend meetings and communicate with the owners, understanding their priorities and strategic focus
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Understand and meet the needs of key stakeholders (owners, corporate, guests, etc.)
Advise the General Manager and executive committee on existing and evolving operating/financial issues
Communicate financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors
Demonstrate an understanding of cash flow and owner priorities
Manage communication with owners effectively
Manage property working capital and cash flow in accordance with brand SOPs and owner requirements
Facilitate critique meetings to review information with the management team
Ensure Profits and Losses are documented accurately
Monitor all applicable taxes, ensuring they are current, collected, and/or accrued
Submit reports in a timely manner, ensuring delivery deadlines
Develop and support achievement of performance goals, budget goals, team goals, etc.
Improve profit growth in operating departments
Review audit issues to ensure accuracy
Generate and provide accurate and timely results in the form of reports and presentations
Reconcile balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs
Ensure that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts)
Ensure compliance with management contract and reporting requirements
Ensure compliance with standard and local operating procedures (SOPs and LSOPs)
Ensure compliance with Standard Operating Procedures (SOPs)
Empower Associates to provide excellent guest service
Support customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience
Set a positive example for guest relations
Provide feedback to Associates to improve their service skills
Build and contribute to other departments by leading, participating, and supporting team events or training
Follow proper escalation procedures when addressing guest concerns
Drive results by setting high standards of performance for one’s self and/or others
Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
Handle guest complaints and disputes following instant pacification procedures
Utilize interpersonal and communication skills to lead, influence, and encourage others - demonstrate honesty and integrity and lead by example
Encourage and build mutual trust, respect, and cooperation among team members
Serve as a role model to demonstrate appropriate behaviors
Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills
Develop specific goals and plans to prioritize, organize, and accomplish one's work
Ensure and maintain the productivity level of all Associates
Provide the leadership, vision, and direction to bring together and prioritize departmental goals in a way that will be efficient and effective
Ensure compliance with all hotel policies, standards, and procedures by overseeing, training, and following up with sign-offs
Ensure compliance with all applicable laws and regulations
Establish and maintain open and collaborative relationships with Associates and ensure Associates do the same within their team
Establish guidelines so Associates understand expectations and parameters
Act ethically in the handling, reporting, and use of confidential information
Ensure health and safety regulation standards are complied with
Possess working knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational health and safety, wage and hour issues, and labor relations
Conduct meetings, communicate regularly with peers and other departments
Be flexible to respond to a range of different work situations
Possess knowledge and sound understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies
Requirements
Minimum of 3 years of related work experience
True believer in putting people first philosophy
Nice to have:
International luxury hospitality brand exposure
Benefits
Best hotel training opportunities produced independently by the luxury branded hotel
Internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs
Wellbeing & mindfulness programs
Employee Assistance Program
Dry cleaning or uniform provided
About the Company
Marriott International is the world's leading global hospitality company, offering a portfolio of 30 brands with 10,000 properties across 139 countries and territories. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 properties in gateway cities and distinctive resort locations around the world. The JW Marriott Auckland features 286 guest rooms, including 15 suites, offering mindful luxury in the heart of Auckland's central business district.
