Directing the engineering division's administrative, financial, and operational aspects is the core of this role. The Director of Engineering is responsible for the safe and profitable operation of the hotel.
Responsibilities
Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards
Create, approve and post all Engineering staff schedules according to Highgate Hotel standards
Create and adhere to annual budget for department
Develop financial forecasts and actively participate in monthly profit/loss review meetings
Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair
Ensure the hotel is in compliance with all local, state and federal laws
Create and implement a preventative maintenance program for all hotel equipment
Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards
Ensure that room maintenance requests are handled in a prompt and courteous manner
Follow up on all alarms immediately to determine the exact location and cause
Determine emergency status and report findings to Front Desk
Take immediate action as necessary
Assist as necessary with special projects and renovations
Actively participate in energy conservation programs
Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner
Ensure compliance with the Americans Disabilities Act (ADA)
Administer all vendor contracts controlled by the engineering department
Support and participate in all Highgate Hotel programs
Lead and participate in Highgate Hotel Safety Committee
Requirements
At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience
High school diploma or equivalent required
Stationary Engineer’s license if required by local code
HVAC, electrical, plumbing, boiler operations and general maintenance skills required
Long hours sometimes required
Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects
Travel related to company business sometimes required
Maintain a warm and friendly demeanor at all times
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Tailored applications submitted
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Benefits
Comprehensive and competitive benefits package designed to support your health, well-being, and financial future
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
For Employees Based in Colorado:
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked
For Employees Based in California:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next
Important Details
Application deadline: 10/21/2026
About the Company
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
