Director of Customer Success - Enterprise

About This Role

Directing and scaling the enterprise customer success function is the core of this leadership job, which focuses on ensuring the largest and most complex customers achieve rapid value, successful go-lives, strong adoption, and long-term success. The role suits a seasoned leader who can own the end-to-end enterprise customer journey from onboarding through renewal, while building trusted executive relationships and mentoring a high-performing team. This is a hands-on position that combines strong people leadership with an execution mindset, diving into complex customer situations and personally driving outcomes when needed.

Responsibilities

• Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment
• Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives
• Build and maintain trusted relationships with senior stakeholders and executives at customer organizations
• Drive operational rigor and execution: clear plans, milestones, risk management, and accountability
• Establish and enforce best practices, playbooks, and success frameworks for enterprise customers
• Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders
• Partner closely with Sales, Product, and Support to ensure a seamless customer experience
• Provide executive-level visibility into customer health, risks, escalations, and outcomes
• Play an active role in retention, renewals, and expansion for enterprise accounts

Requirements

• 4+ years experience leading and mentoring CS or implementation teams
• 8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS
• Proven track record delivering complex enterprise onboarding projects
• Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems
• Experience in revenue, billing or sales motions
• Comfortable operating at both strategic and hands-on technical levels
• Executive presence and confidence engaging with C-suite stakeholders
• Execution-focused, pragmatic, and willing to “get your hands dirty"

About the Company

DealHub leads in the field of business application and with its unique quote-to-revenue solution helps names in the industry increase their revenue and manage their growth.