Director of Customer Success
Route
RemoteFull timeMid level$229,000-$241,000Posted today
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Route
Directing and shaping the post-onboarding merchant experience is the core of this role, leading the Customer Success team and reporting to the VP of Revenue. This role suits a leader who can define strategy, build scalable processes, and develop a high-performing Customer Success organization to drive long-term merchant value and business growth.
Route is the leading post-purchase platform for modern e-commerce, trusted by over 13,000 brands and protecting more than $20 billion in gross merchandise value to date. Since launching in 2018, Route has raised over $250 million from leading investors and has grown into a complete post-purchase ecosystem loved by millions of shoppers and the brands they buy from. They are committed to building innovative products that empower customers and fostering a people-first, values-driven culture.