About This Role
This role involves leading the customer success function for a portfolio of Fortune 100 jumbo employers and health plans, focusing on Center of Excellence (CoE) programs. The Director will serve as the primary strategic advisor to executive HR and Benefits leaders, managing relationships, proving ROI, and driving Net Revenue Retention.
Responsibilities
- Stand up Covera
- Take account ownership and provide relationship management across the customer base, including key personnel
- Host regular touchpoints with key personnel to maintain relationships, discuss issues, report on performance, and flag opportunities
- Act as the strategic sponsor and primary proxy for the client during onboarding and ongoing operations, ensuring their business goals and requirements are clearly communicated to Covera
- Lead recurring reporting and business reviews, including operational reports, monthly reporting, QBRs, and annual strategic meetings
- Leverage clean data exports from CoE Operations and advanced analytical tool skills to manipulate, analyze, and extract actionable insights
- Manage a structured account handoff intake from Business Development at close, including scope, pricing, and commitments
- Flag expansion and renewal opportunities back into the pipeline in partnership with Business Development
Requirements
- 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting within the employer benefits, digital health, or health plan space
- Proven track record of managing and growing jumbo, self-funded employer accounts (Fortune 100/500)
- Executive presence to command a room with C-suite HR and Benefits leaders
- Deep, intuitive understanding of how benefits leaders at jumbo employers think, act, and measure success
- Domain expertise in radiology, specialized Centers of Excellence (CoE) programs, or value-based care delivery preferred
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Unlimited Wellness Days
- Health Reimbursement Account
- Home Office Stipend
- Pre-Tax Commuter Benefits
- Discounted Citibike Membership
- High-Rise Offices with Lots of Light
- Cold Brew & Beer On Tap
- Fully Stocked Kitchen & Snacks
- Fee-Free 401(k) Plan
- Annual Stipend for Personal Development
About the Company
Covera Health is scaling rapidly, delivering mission-critical Center of Excellence (CoE) programs to a prestigious portfolio of Fortune 100 jumbo employers and health plans.
