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Leading the customer success function across Axcel Learning's Technology Vertical, this role involves defining and implementing customer success strategies for three established learning businesses. It suits a hands-on leader who can provide consistent coaching and build a robust system for a genuinely capable team, ultimately owning retention for the vertical.
Nice to have:
Axcel Learning's Technology Vertical brings together three established learning businesses serving enterprise IT and technology skills, including mainframe and enterprise platform training, enterprise software (ERP) training and live system access, and IT certification training. They serve corporate enterprises, government agencies, channel partners and individual learners worldwide, across B2B subscription, channel/reseller and direct-to-consumer models. The company is building a single vertical with one operating rhythm, shared standards, shared systems, and a leadership team that runs across brands rather than inside them.
