Director of Customer Success

About This Role

Driving revenue growth, retention, and expansion across a diverse customer base is the core of this strategic leadership role, which oversees account management and customer success operations. The Director will lead a high-performing team within a technology company.

Responsibilities

• Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets
• Drive full account ownership, including retention, renewal negotiations, and the identification of expansion opportunities within complex enterprise accounts
• Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth
• Partner with cross-functional teams, including product, support, and implementation, to enhance the overall customer lifecycle and value realization
• Serve as an executive sponsor for strategic accounts to resolve complex challenges and foster long-term partnerships

Requirements

• 10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account management
• 4+ years of experience managing enterprise-focused sellers or account management teams
• Proven track record of building and scaling high-performing, quota-carrying teams in fast-growing environments
• Strong operational acumen with experience using sales analytics, revenue forecasting, and CRM platforms

Benefits

• Comprehensive benefits package including health, dental, and vision coverage
• Opportunities for professional development within a high-growth organization

About the Company

This employer is a technology company.