Director of Customer Success

About This Role

This Director of Customer Success role is for a relationship-builder and revenue orchestrator who will turn satisfied partners into enthusiastic referral champions. You will bring intelligence back into the organization to unlock growth across payer contracting, new business lines, and marketing, working in close partnership with the CEO on revenue strategy. You will serve as the connective tissue between clinical outcomes and the provider and payer partners who refer patients to the company.

Responsibilities

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships nationally, with depth in the Northeast and Mid-Atlantic
• Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement
• Activate new provider groups under existing payer agreements
• Activate payer partnerships in regions to maximize company impact
• Serve as a cross-functional intelligence hub, bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion
• Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with the new sales team
• Build and execute a standardized implementation and onboarding playbook for new partner launches, laying the groundwork for a scalable customer success function, with the expectation of building and leading a team as volume grows
• Run a consistent Q cadence with all key partners, translating operational and clinical outcomes into compelling value narratives
• Turn top-performing partners into active referral advocates and case study participants

Requirements

• 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management
• Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion
• Experience navigating hospital systems

Important Details

• Travel: ~50% (variable)

About the Company

Movn Health is redefining how people recover from heart disease as the nation's leading virtual cardiac rehabilitation and cardiovascular care provider. Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes.