Director of Clinical Operations (Registered Dietitian)

About This Role

Directing and managing a regional clinical staffing business that services long-term and post-acute care facilities is the core of this role. The position involves building and leading a team of Registered Dietitians, ensuring compliant clinical coverage, and overseeing financial performance. It suits a leader with a strong background in dietetics and management.

Responsibilities

• Build, direct, and manage a regional scalable clinical staffing business servicing the long-term and post-acute care industry
• Work and communicate with Human Resources and other stakeholders to recruit, hire, and train team members
• Assign work schedules and areas of responsibility to Registered Dietitians to ensure appropriate and compliant clinical coverage within client facilities
• Conduct performance evaluations in accordance with Company policy
• Follow guidelines and limits the parameters allowing for use of external contract RDN services and participate in Company record-keeping systems when utilized
• Work with Human Resources and other stakeholders to implement a retention strategy for the Registered Dietitian team to minimize turnover
• Participate in the budget and oversight processes, including monitoring and approving area of oversight expenses (labor hours and dollars, contract services, supplies, travel, education and training, recruitment, other)
• Monitor and approve revenue targets for internal HCSG dining accounts and external contract RDN service strategy and growth
• Utilize and keep up to date Company-approved systems to track and manage financial performance to budget
• Display in-depth knowledge of Mealtracker and demonstrate ability to manage clinical requirements through the system, as well as support menu and diet extensions for operationally developed menus
• Communicate, develop, and implement corrective action plans as necessary in coordination with the human resources department
• Provide oversight for full compliance with Company programs, policies and procedures and standards of ethics
• Conduct ongoing review of audit and quality monitoring measurements and regulatory performance data to assure that quality targets and thresholds are consistently met
• Seek and provide direction and support regarding regulatory compliance
• Function as clinical support, seeking input from internal stakeholders and supporting HCSG operations with the clinical leader(s) of the client organizations as required
• Participate in quarterly business review meetings with clients as needed
• Collaborate with the HCSG Sales, Marketing, and Learning and Development Teams to support new revenue opportunities for full service Dining or Clinical Services
• Participate in corporate work groups, as requested, for strategic planning and product development relative to clinical policies and procedures, clinical infrastructure and process improvement
• Participate in operational meetings for strategic planning and performance review
• Support operations to ensure sound clinical practices are integrated / reflected in food handling, preparation, service, and delivery
• Manage and direct special projects within area of responsibility
• Effectively communicate (both written and oral) with clients, physicians, staff, residents, residents’ families, consultants, and corporate staff with respect to clinical aspect of dietary services
• Ensure compliance with Company policies and procedures for workplace safety, which includes but is not limited to infection control procedures and application of universal

Requirements

• Minimum of a Bachelor's degree in Dietetics or related field from an accredited college or university
• Registered by the Commission on Dietetic Registration of the Academy of Nutrition and Dietetics and licensed in Dietetics by the state, as applicable
• Minimum of 3-5 years of dietary experience in long-term care with managerial clinical and food services responsibilities
• Combination of Management and Clinical experience is required
• Self-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical, and communication skills
• Must stay abreast of regulations affecting the industry and identify issues and implement necessary changes
• Successful P&L and budgetary management
• Must provide a criminal background check
• Must submit to a Motor Vehicle Check and maintain a valid driver’s license
• COVID-19 vaccine where required in accordance with State law and/or location preference
• Must be able to lift/carry a maximum of 10 pounds, push/pull a maximum of 10 pounds, stand, sit, bend, and walk for extended periods of time
• Able to deal with the stress of multiple tasks
• Must be able to see, taste, and smell
• Must be able to work around food and cleaning products
• Must live in service area

Benefits

• Incentive bonus eligible
• Unlimited Paid Time Off
• Comprehensive Benefits Package - Medical, Dental, and Vision
• Free Telemedicine Services on Day 1
• Free Prescription Discount Program
• 401 (k)
• Get paid when you need it with PNC EarnedIt
• Financial Wellness Support from PNC Workplace Banking
• Employee Assistance Programs
• Training & Development Opportunities
• Employee Recognition Programs
• Employee Stock Purchase Plan
• Nationwide Transfer Opportunities and Career Development
• Potential car

About the Company

Healthcare Services Group (HCSG) typically services long-term care and nursing facilities.