Director of Clinical Operations

About This Role

This leadership role involves directly overseeing and enhancing the operational performance of the organization's health centers. The Director of Clinical Operations is responsible for developing, implementing, and evaluating effective systems of care and services, ensuring compliance with all relevant guidelines and policies. The role suits a leader who can provide strong guidance and direction to clinical operations.

Responsibilities

• Provide operational leadership for the health center clinical operations management team and functional leaders
• Coach, develop, reinforce appropriate performance, and remediate where necessary in accordance with organizational policies and applicable laws
• Interview, hire, and train managers
• Plan, assign, and delegate work
• Appraise performance and address complaints and resolve concerns
• Recommend and develop operations policies and procedures to drive achievement of the organizational mission
• Ensure the efficient delivery of quality services through communication of expectations, establishment of performance measures, and assessment/evaluation of operations
• Coordinate and collaborate with other departments in establishing and carrying out responsibilities while cultivating and encouraging collegial relationships
• Participate in operational and strategic planning, including staffing and budgets
• Promote positive patient, provider, and staff relations in accordance with Adelante policies, providing a high level of quality in personal attention to service and relationships
• Maintain organizational integrity, ensuring all activities and operations comply with local, state, and federal regulations governing business operations
• Comply with the organization's Safety Policies and Procedures, ensuring compliance with governmental licensing and regulatory requirements
• Observe and respect the confidentiality of information regarding patients, visitors, and fellow employees
• Perform other duties as required, requested, or assigned

Requirements

• Bachelor's degree in Health Services Administration or a related field
• Five (5) to seven (7) years' progressive management experience in health care leadership or a similar operations role
• Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
• Solid working knowledge of financial and business operation principles and project timeline management
• Excellent communication skills with the ability to effectively present information to all levels of audiences both internally and externally
• Ability to define problems, collect data, establish facts, and make appropriate recommendations