Director of Clinical Operations

About This Role

Directing clinical operations across a multi-site specialty practice is the core of this role, ensuring safe, efficient, and high-quality patient care. This position involves developing clinical leaders, strengthening workflows and staffing, improving patient access and performance, and supporting the continued growth of the practice.

Responsibilities

• Ensure clinical operations consistently support safe, efficient, high-quality, patient-centered care
• Monitor patient flow, access, throughput, scheduling efficiency, clinical capacity, and operational bottlenecks
• Identify barriers affecting patient access and develop measurable improvement plans
• Ensure appropriate staffing levels and skill mix based on patient volume, provider schedules, clinical needs, and business requirements
• Establish consistent clinical and operational workflows across locations
• Monitor clinical incidents, patient safety concerns, and operational risks and ensure timely corrective action
• Partner with clinical leadership to promote adherence to organizational policies and applicable regulatory requirements
• Support initiatives designed to improve patient satisfaction, communication, service recovery, and overall patient experience
• Travel between practice locations as necessary to provide leadership, evaluate operations, and support teams
• Lead recruitment, onboarding, performance management, and retention strategies for clinical teams
• Develop managers and supervisors into strong, accountable operational leaders
• Establish meaningful performance expectations and conduct regular leadership touch points
• Address performance concerns promptly and consistently in partnership with Human Resources and organizational leadership
• Foster a culture of accountability, professionalism, collaboration, respect, and continuous improvement
• Monitor staffing productivity, overtime, vacancies, turnover, and workforce trends

About the Company

Urology of Virginia is dedicated to improving the lives of patients through exceptional urological care and service, serving Hampton Roads and northeastern North Carolina. The team of board-certified urologists and skilled healthcare professionals provides comprehensive, high-quality care in a compassionate and patient-focused environment, driven by core values of professionalism, teamwork, accountability, and excellence.