About This Role
The Director of Clinical Operations oversees the delivery of quality care to seniors and other residents in various healthcare settings, including skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth. This role is suited for a passionate leader who is committed to high-quality primary care in a person-centered care model.
Responsibilities
- Ensure the delivery of high-quality patient care and compliance with regulations and standards
- Provide ongoing performance feedback throughout the year and coach employees in disciplinary matters
- Identify educational needs and collaborate with educators to develop and implement training
- Develop and implement operational strategies for the clinical team
- Review clinical opportunities and recommend strategic plans for improvement
- Maintain appropriate and compliant documentation within the EMR software
- Develop relationships with key stakeholders within the skilled nursing facilities (SNFs)
- Support strategic initiatives regarding value-based care
- Provide an excellent customer experience to foster high customer satisfaction and retention
- Practice ethically and in accordance with the Scope and Standards of Practice of the profession and Board Certification
- Follow all state and federal regulations, guidelines, and laws
Requirements
- Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
- National certification from AANP or ANCC
- Active, unrestricted state license/s
- Ability to obtain licensure in service areas
- US work authorization
- 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult, or family practice setting
- Ability to work in a flexible environment and schedule
- Passionate about providing healthcare to senior and low-income populations
Nice to have:
- 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult, or family practice setting
- Training or clinical experience in geriatrics
- 3+ years clinical experience as a Nurse Practitioner
- Experience with coding, ICD-10, and HCC (Hierarchical Condition Categories)
- Experience or training working in a metrics-driven healthcare model
- Openness to professional development through training and obtaining certifications if necessary
- Experience working in value-based care models
- Training or experience in geriatric, assisted living, and/or skilled nursing settings
- Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals