Director of Clinical Operations

About This Role

This leadership position involves developing, implementing, and evaluating clinical processes across the organization, ensuring high-quality medical services and positive client relationships. The Director of Clinical Operations shares in administrative functions that directly impact medical services and collaborates with the management team in overall planning.

Responsibilities

• Manage day-to-day staff scheduling, operations, and supervision of assigned clinics and all employees
• Ensure staff are working productively and professionally
• Ensure the accuracy and completion of payroll
• Visit assigned clinics at least once per quarter to meet staff needs and ensure clinic operation within standards
• Participate in the recruitment and selection process for medical providers, practice coordinators, and clinic staff
• Ensure completion of regular performance appraisals and evaluations for all clinical staff
• Ensure the successful opening of new clinics and work directly with clients to improve their health-related culture
• Develop and maintain client relationships and attend client meetings
• Develop, monitor, and evaluate processes to achieve performance guarantees and patient satisfaction as set forth by clients
• Assist with planning and development of new clinical programs
• Demonstrate an understanding of One to One Health
• Demonstrate a caring and helpful attitude when interacting with patients, vendors, and fellow employees
• Provide urgent clinic coverage should the need arise
• Ensure patient needs are met
• Monitor patient feedback and lead the process of resolving complaints
• Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as needed
• Coordinate all clinic services including patient access, scheduling, EMR management, and supply management
• Ensure compliance with HIPAA and legal requirements, standards, policies, and procedures
• Serve as an on-site resource to support patients and staff, and ensure training and re-education are completed
• Ensure that office facilities and equipment are being maintained
• Maintain clinic operating budgets
• Communicate effectively and immediately to management regarding site and staff issues, including escalating staff, patient, or facility issues
• Focus on areas of opportunity and drive the One to One Health team to deliver the best clinical care and patient outcomes

Requirements

• At least two years’ experience in practice management
• Willingness to travel

Benefits

• Medical, dental, and vision coverage effective day one of employment