Director of Clinical Operations

About This Role

Owning the full provider network operations function end-to-end is the core of the Director of Clinical Operations role. This position involves ensuring that providers are onboarded and productive quickly while maintaining the operational efficiency of the network.

Responsibilities

• Design and own the operational infrastructure that facilitates provider network growth, scaling from hundreds to thousands of providers
• Lead multi-state provider credentialing, licensing, and cross-licensing, including managing APRN collaboration agreements across all active states
• Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking
• Drive knowledge management systems to reduce tribal knowledge and create self-serve resources for providers and internal teams
• Lead margin performance and provider compensation strategy
• Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding
• Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff
• Build data visibility, dashboards, and accountability structures to identify and act on network performance trends and bottlenecks in real time
• Identify manual, error-prone processes and lead efforts to automate or systematize them
• Coach and manage a team of functional owners, including managers and independent contributors, to execute operational initiatives
• Lead efforts on AI enablement, automation, and overall efficiency across the clinical operations team
• Serve as a thought partner in cross-functional workgroups and strategic planning initiatives

Requirements

• 5-7 years of experience in high-growth operations, preferably in provider network management, credentialing, or multi-state licensing
• Demonstrated ability to build and improve operational systems in a fast-moving, resource-constrained environment
• Process-obsessed and detail-oriented with a strong focus on efficiency
• Experience with margin/cost/P&L ownership
• Strong analytical skills, capable of pulling data, identifying trends, and translating insights into operational decisions
• Excellent cross-functional communicator who can work effectively across clinical, product, and operations teams
• Excitement about automation, tooling, and AI as a force multiplier in operations

Nice to have:

• Experience in telehealth or multi-state provider network operations
• Familiarity with credentialing systems, EHR platforms, LMS platforms, and workflow automation tools